Patient Outcomes

Improving the lives of patients with MSK, Pain and other conditions. Excellent, evidenced, patient experience and outcomes.

PhysioNow digital triage Get in Touch

Patient Outcomes

Improving the lives of patients with MSK, Pain and other conditions. Excellent, evidenced, patient experience and outcomes.

PhysioNow digital triage Get in Touch

Listening to patients and delivering on their needs

Click on the speech bubbles for helpful advice on the importance of delivering what patients have asked for.


Quality of Life improvements – EQ5D

The study with the University of Northumbria, Newcastle, showed significant quality of life improvements for thousands of patients attending our physiotherapy services. The “EQ5D” monitoring index – a very commonly used health status measurement – improved significantly by +0.203, setting a new standard for physiotherapy services which we believe is related to how modern services are. Prior to this study, the standard was +0.16; significantly lower than the quality of life improvements seen with Connect Health’s community physiotherapy services. As we improve year on year this standard is rising with some services recording +0.24 representing even better outcomes for patients in terms of their health.

If you want to understand more about what this means, view the summary.

View Summary

Culture of ongoing quality improvement – CQC

Care Quality Commission independent inspections are crucial in determining if a service is providing care that’s safe, caring, effective, responsive to people’s needs and well-led. Connect Health’s service was praised across all areas in its latest CQC inspection.

Follow the link below to view the full report on the CQC website

Patient Safety

Ensuring patients are safe is a core focus at the heart of everything we do

Our Safeguarding Children and Adults Policies outline processes and procedures in line with NHS Standards, audited using national risk threshold tools demonstrating excellent compliance.

To comply with all adult safeguarding requirements our policies and procedures are in line with: Care Act (2014) and Local Safeguarding board policies and procedures.

Our process for Safeguarding is based around four experienced Duty Safeguarding Officers (DSO) trained to Level-4, acting as an immediate point of expert contact for staff for all Safeguarding issues raised.

Read our Safeguarding Policy

Improving Access

PCC – Patient Care Co-ordination

Saving precious time

It’s so important to get the treatment journey right, making sure all administrative interaction with patients and GPs, including appointment bookings, reminders, care plans, diagnostics coordination and discharge, are managed effectively.

Handling more than 25,000 patient referrals a month, around 6 million SMS text appointment reminders are sent by our Patient Care Co-ordination team every year reducing DNAs (did not attends) and streamlining care for patients.

Using standardised processes, systems and templates – predominantly SystmOne based, the expert team removes as much admin as possible away from clinicians so that they can focus on the patient experience.

Reducing NHS waiting times with PhysioLine

First Contact Practitioner

Rapid access to physiotherapy by telephone leads to improved outcomes,early assessment and treatment.


Waiting times to access NHS physiotherapy services for a musculoskeletal problem following GP referral vary enormously across the UK.


By using telephone triage, the time to evidence-based advice is significantly reduced. The empowerment to self-manage conveyed at this telephone interaction is likely to reduce future consultations, reduce chronicity and increase availability to work.

Connect Health, working closely with commissioners, was one of the first organisations in the UK to introduce PhysioLine in 1999.

PhysioLine is physiotherapy assessment and early treatment by telephone or face to face and 100% of PhysioLine consultations are delivered by MSK specialist physiotherapists

Download Factsheet

Digital Health – Physitrack

High-quality exercises and information in one easy to use app

We have rolled out Physitrack, a web and iOS-based exercise that allows clinicians to engage with patients around high-quality exercises and patient information. Patients can instantly access information via the PhysiApp patient portal or downloadable app, where they can engage visually with a clinician, watch video demonstrations of their prescribed exercises and record compliance, enhancing patient outcomes and improving choice.

NOTE: Ask your clinician for a programme activation code to use this app

View Policies

Connect Health Patient portal

Patient care in one place

Patients can now manage their appointments online via our patient portal. Once registered with the Patient Care Co-ordination team, the patient will receive a unique link and PIN that will enable them to confirm, cancel or reschedule appointments along with a host of other self-management tools. Developed by Healthcare Communications, the digital portal offers a much more efficient and user-friendly alternative to traditional letters to communicate with patients.

Innovative features that improve patient experience include:

  • Patients can access their appointment information anytime and anywhere by smartphone, tablet and desktop. Details can be emailed and printed off too.
  • Appointments can be rebooked easily via our Patient Care Co-ordination centre, so patients can ensure the appointment is the best for them, releasing appointments for waiting list patients.
  • The appointment can be added directly into the patient’s digital calendar to reduce the risk of forgetting the appointment and keep their treatment on track.
  • Work out travel plans with a live home to clinic Google map with real time travel times.
  • An embedded widget adds speech, reading and translation options to digital text, facilitating access and participation for people with Dyslexia, Low Literacy, English as a Second Language, and those with mild visual impairments.
  • Receive communications by their communication preference; patients less confident with technology will still receive the traditional postal letter.

What our patients say about us

We hear from Diana who suffers from chronic pain and has attended the Connect Health Pain Management Programme in Wolverhampton.

Monica had a hip replacement 3 months ago and within 6 weeks, returned her walking sticks.

“I really enjoy coming to the gym. I can really feel the difference. The physios keep me straight and give me the confidence to go on.” Monica, Merton

We speak with Sharon around her experience being part of the Pain Management Programme currently supporting those living with persistent pain across Wolverhampton.

Karen explains how the Pain Management Programme has equipped her with the necessary learning to manage the pain and continue living her best life.

Get in Touch

If you would like to get in touch with a service or have a general enquiry, please complete the form below.

  • A postcode will help us to confirm the relevant service you received care from. This will support a faster response to your enquiry.
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