Clinical Expertise

Clinical experts in MSK and pain management.

This section covers the range of clinical services, the multi-professional workforce, aspects of quality improvement, outcomes of clinical practice with our NHS partners, our education offering and our range of research partners.

Connect Health Change First Contact Practitioners (FCP)

Clinical Expertise

Clinical experts in MSK and pain management.

This section covers the range of clinical services, the multi-professional workforce, aspects of quality improvement, outcomes of clinical practice with our NHS partners, our education offering and our range of research partners.

Connect Health Change First Contact Practitioners (FCP)

Clinical Services

Connect Health offers a range of clinical services spanning musculoskeletal (MSK) health, rheumatology, pain, women’s health, mental health and occupational health services.

Clinical Expertise

As a leading community healthcare provider, our services incorporate a specialist, clinically lead multi-disciplinary team (MDT) consisting of the below:


  • Physiotherapists
  • GPwER (GPs with extended role)
  • Occupational therapists
  • Sports and exercise medicine doctors
  • Advanced clinical practitioners
  • Pain consultants
  • Rheumatology consultants
  • Psychological Wellbeing Practitioners
  • Nurses
  • Rehab therapists
  • Podiatrists
  • Pharmacists
  • Clinical Psychologists
View our Careers

Quality Improvement

Our quality ethos drives clinical and patient outcomes. As a commitment to this ethos, each of the teams within our services have an objective to undertake an annual quality improvement (QI) project. This project is focused on ensuring that each of our services improve the care and experience of our patients to allow us to continue to be pioneering.


Clinical Support Tools

Connect Health has developed a unique set of clinical support tools covering the top 15 most common conditions in order to deliver and measure the most clinically effective care.


Read about our clinical support tools here



Delivering high-quality care is at the centre of what we do at Connect Health. With our innovative clinicians and pioneering approach to transformation and innovation, our clinical delivery is cutting edge. It is important therefore that we assure what we do, identify where things can be improved, and implement a robust approach that takes delivers that improvement.

Our Clinical Leadership team are supported by an array of supporting teams such as our operational, business intelligence and Smartdust colleagues to ensure that there is a real-time awareness of clinical quality, safety and patient experience so that we can identify areas that require our focus and bring about impactful change. This enables us to achieve excellent clinical outcomes with our patients.

Read more about the need to focus on Quality Improvement in our blog



Clinical Outcomes

Here we feature our partnerships in the NHS


Efficiency and innovative partnerships, working together to launch the Brent Integrated Musculoskeletal Service

Streamlining services to cut waiting lists and onward referrals in Brent.

NHS Brent Clinical Commissioning Group (CCG) is responsible for a population of approximately 375,305 patients across 54 practices. They selected Connect Health in January 2019 to provide the Community Physiotherapy Service for the patients of Brent. In October 2019 the contract was extended to include a Tier 2 Clinical Assessment and Triage Service (CATS) which provides a single point of access gateway for musculoskeletal (MSK) health, rheumatology, pain, women’s health, orthopaedics and diagnostics.

Read the full case study


Herts Valleys Community Integrated Musculoskeletal (MSK), Rheumatology, Pain and Postural Stability Service

With increasing pressure on the NHS, innovation is key in order to preserve services for future generations.

Our case study on the Herts Valleys Integrated MSK Service highlights the challenges the service met and the impact of Covid-19 on service delivery. As well as detailing service outcomes and performance, and feedback received from patients.

Read the full case study


Raising the quality of MSK services in Hammersmith & Fulham CCG

We have been working with Hammersmith & Fulham since May 2016 and this comprehensive case study highlights achievements in the first year, the challenges of MSK, the journey to tendering, the elements of the service and the positive impact on patients.

For the first year of the service significant improvements have been made;

  • Reductions in secondary care referrals by GPs year on year
    • 14% reduction in Trauma & Orthopaedics
    • 19% reduction in Rheumatology
  • Reduction in MRI expenditure
    • 31% reduction Apr 15-Jan 16 compared with Apr 16-Jan 17
    • 46% reduction in Jan 16 v Jan 17
  • Reduction in waiting times for MSK services, despite increase in activity
    • 99% RTT (referral to treatment) rate
    • 85% of patients are seen in physio clinic within 3 weeks from GP referral

Read the full case study


Working in partnership with Nottingham

Connect Health demonstrates further operational efficiencies and improves patient outcomes.

Working in partnership with Nottingham West CCG and Nottingham North & East CCG (NW & NNE) to provide the MSK service since April 2016, Connect Health is proud to release updated figures relating to efficiencies and outcomes, up to April 2019.

Updated figures: Achievements 16/17 – 18/19

Read the original case study



Education at Connect Health, through the Academy and student placements, is designed to drive the highest standards of clinical and operational excellence.


Connect Health Academy

The ongoing education of clinicians at Connect Health is managed and delivered by the Connect Health Academy.

The Academy provides education via 11 different curriculum streams. Clinicians are educated at a level that is appropriate for them depending on their current level of competency to maximise all learning experiences. Education streams span fundamental principles of practice such as shared decision making, exercise rehabilitation and communication as well as more specialised topics such as Pain and Psychology, Occupational Health and Rheumatology.

The education pathway begins with a comprehensive graduate and accelerated development programme and has progressions up to developing consultant level. There are also educational opportunities in operational and leadership areas as well as education itself.

The curriculum is delivered via a blended learning style and all staff are afforded a minimum of 5% blocked time to attend training sessions to ensure ongoing development, except at new graduate level who are provided with 10% blocked time to ensure they have enough opportunity to develop.

Education at Connect Health is a mixture of taught sessions through the Academy and work-based learning through supervision, peer learning and mentoring.


Aims of the Academy

Read more about the Academy

View the Academy website


Virtual student placements

We have a comprehensive student placement programme in place with both face to face and virtual options available. We have relationships with HEIs throughout the UK and provide up to 200 students placements a year that span across a number of professions.

During a student placement, students can access education via our Academy and are encouraged to contribute towards it during their time with us.

We have a dedicated group of placement supervisors within Connect who are able to provide an excellent student experience.

Read more about our Virtual Student Placements


View our Connect Health Change webinar on Education – 10.02.21


Connect Health is establishing itself as an organisation publishing research on a regular basis, with the outcomes used to understand, adapt, and improve clinical delivery across community healthcare as well as the development of effective patient treatment programmes, at a local and national level. Research leadership provided by our Research Lead, Rob Tyer (Clinical Lead, Northumberland Joint Musculoskeletal and Pain Service) with strategic oversight from Andrew Cuff (Consultant Physiotherapist) we expect our research output and impact to continue to gather speed over the coming years.

In 2020, we published research in a variety of peer-reviewed journals including the British Medical Journal (Quality), Rheumatology Advances in Practice, Journal of Orthopaedic and Sports Physical Therapy, Musculoskeletal Science and Practice, and Musculoskeletal Care.

EQ5D Outcomes

Connect Health’s clinical outcome measures are used to determine the health benefit of an intervention. The EQ5D outcome measure is one of the most commonly used generic questionnaires to measure health-related quality of life. It is a self-reported account of a person’s current health across five dimensions – mobility, self-care, usual activities, pain/discomfort, and anxiety/depression.

Read more about how we are achieving excellent clinical outcomes



Academic Partnerships

Together, we recognise the benefits of collaboration in the field of learning, research, development and outreach opportunities.

Connect Health has developed partnerships with a range of universities, helping to provide to our comprehensive MSK Mentorship Programme, whereby physiotherapy students are offered training, mentoring, and professional development whilst studying for their degree collaborative research and innovation opportunities.

Find out more about our Academic Partnerships

What our patients say about us

We hear from Diana who suffers from chronic pain and has attended the Connect Health Pain Management Programme in Wolverhampton.

Monica had a hip replacement 3 months ago and within 6 weeks, returned her walking sticks.

“I really enjoy coming to the gym. I can really feel the difference. The physios keep me straight and give me the confidence to go on.” Monica, Merton

We speak with Sharon around her experience being part of the Pain Management Programme currently supporting those living with persistent pain across Wolverhampton.

Get in Touch

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