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Connect Health
Accessibility
Connect Health

NHS Savings

Highly cost-efficient when compared to a traditional NHS MSK provider

Find out more Get in touch

NHS Savings

Highly cost-efficient when compared to a traditional NHS MSK provider

Find out more Get in touch

Raising the quality of MSK services

Nottingham West and Nottingham North & East

The MSK contract/service in NW and NNE was delivered between September 2013 and March 2016 by Nottingham University Hospital (NUH) with Connect sub-contracted to deliver the Clinical Assessment and Treatment Service (CATS) element of the service only. The aim of the service to manage more people in the community alone was only partially achieved. Following the re-procurement of the contract in 2015, Connect was awarded the whole community service contract with a mandate to optimise the pathway further. This service went live on 1 April 2016 with the aims:

  • To improve the access to and service user experience of musculoskeletal services (including physiotherapy assessment)
  • Streamline into one single point of access and MSK triage
  • Deliver routine and advanced MSK services in a community setting
  • Reduce costs in secondary care

View the summary results below or

Click here to view the updated figures relating to efficiencies and outcomes, up to April 2019

Operational Efficiencies and Improved Patient Outcomes

Highly cost-efficient when compared to traditional NHS MSK provision

Our innovative model of care uses performance data to achieve up to 30% service efficiency across our newly mobilised contracts.

Once in service, our processes save another 20%-30% improving productivity through a host of improvements, eg by reducing DNAs (did not attend), introducing technology, streamlining appointment times to just 48 hours for first contact with a physiotherapist, etc.

All these efficiency savings translate to financial savings for the NHS as well as better services for patients. This provides better value for money for the taxpayer and releases funds for other aspects of NHS care, MSK related or otherwise.

“We have worked with all parties to integrate musculoskeletal services together into a single pathway, removing complexity and maximising outcomes. This is proving beneficial in terms of waiting times, reduction in secondary care referrals and patient outcomes.”
Danielle Brailsford, Service Manager Nottingham

MSK: A new approach - National Guidance for Musculoskeletal Health

Good Governance Institute (GGI) and Connect Health have created national guidance for MSK (musculoskeletal) Health. These independent, practical resources aimed at time-poor senior NHS professionals, include assurance questions that board members and others developing services should be asking to ensure that local service development is progressing along sustainable lines to meet the needs of patients and the tax payer.

The Board Assurance Prompt contains all of the key information required for board members to take decisions on important issues and self-assess their performance, in a succinct and manageable format.

 

Board Assurance Prompt for CCG Commissioners

Board Assurance Prompt for Trusts

Innovative Partnerships

What our patients say about us

Karen explains how the Pain Management Programme has equipped her with the necessary learning to manage the pain and continue living her best life.

We speak with Sharon around her experience being part of the Pain Management Programme currently supporting those living with persistent pain across Wolverhampton.

Monica had a hip replacement 3 months ago and within 6 weeks, returned her walking sticks.

“I really enjoy coming to the gym. I can really feel the difference. The physios keep me straight and give me the confidence to go on.” Monica, Merton

We hear from Diana who suffers from chronic pain and has attended the Connect Health Pain Management Programme in Wolverhampton.

Kelly, from Hertfordshire, was suffering from depression and anxiety when she came to Connect Health. Her counsellor was able to help her to find her way.

Geraldine Vinall, 75 from Milton Keynes, explains how living with back and neck pain all her adult life has been transformed by attending the Connect Health group exercise classes at her local gym.

Tina, 47, was suffering from PTSD, depression, low self worth and feelings of a loss of identity alongside ME. But with the help of her counsellor she was able to talk, be listened to and was offered tips and advice

Petra Jahn, 63 from Milton Keynes tells us, after 5 operations on her hip and being off-work for 4 years, how her health is gradually improving through group exercise classes.

Sylvie, 46, from Lincolnshire tells how Connect Health’s Pain Management Programme (PMP) has helped her enjoy life again.

PhysioNow detected a possible significant condition at the end of normal working hours, enabling Joe to receive quicker access to clinical advice and urgent investigations.

Jacky received her diagnosis just 12 days after completing her initial assessment thanks to PhysioNow®.

Retired medical secretary, Barbara, explains how a niggling back pain flare up was solved with physiotherapy advice, without having to leave her home.

Terry Fisher, 67 from Darlington, tells us about his journey, from being in a coma and unable to walk to being back on the golf course with help from Connect Health and the Healthy Darlington Programme