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Keeping your employees moving

With Health and Wellbeing rapidly finding its way to the top of the corporate agenda, our specialist
range of occupational health services have a proven track record of preventing and managing
work-related musculoskeletal disorders (MSDs); the number one cause of sickness absence in the UK.

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Reasons to choose Connect

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Our services

Our models provide a proactive and preventative approach to employee health and wellbeing, alongside a biopsychosocial approach to the prevention and management of musculoskeletal injuries. We deliver evidence-based services, with the key focus being on employee engagement and self-management, ensuring employees take responsibility for the status of their own health. By understanding your business needs, we create a bespoke package of services for you that provides real, measurable return on investment.

1

Prevention

Designed to support all employees, our preventative services allow each person to increase the awareness of their own health status and take responsibility for it. We teach an understanding of health parameters and musculoskeletal status, providing ongoing advice and support to help each individual achieve and maintain a healthy lifestyle through engaging, fun and meaningful activities.

Screening & Health

Connect's physical health and wellbeing screening takes an approach which aims to engage the workforce in taking responsibility for their own health.

The focus is on physical health and includes screening of physical health parameters, postural screening and aerobic fitness testing.

Training

We offer a range of training modules for all areas of the workforce, from entry level positions through to senior management. We cover everything from general advice on surviving the shift through to the importance of managing MSD risks within the workplace. We will ensure your whole organisation is MSD-literate

2

Assessment

By assessing the working environment, and the specific tasks that each employee undertakes, the aim of our assessment services is to reduce the risk of musculoskeletal injury and promote self-management by providing recommendations and then supporting our clients to help them implement initiatives based on these.

We assess and support individuals who are returning to work following injury, to ensure that they are comfortable at their workstation and to reduce the risk of a further injury occurring.

Workplace and patient lead assessment

Delivered to any individual with an MSD, these are assessments carried out at the employee’s workplace or workstation, identifying any potential risks that could cause or further aggravate an MSD. A detailed report can then be produced for both the individual and the employer, supporting the most efficient route back to work possible.

Ergonomic risk assessments

This more specific risk assessment focuses in on a single task, looking at the task, load, working environment and individual capability using risk assessment screening tools to identify any risk, and then make recommendations to eliminate, reduce or minimise.

3

Treatment

When it is needed, we provide immediate access to physiotherapy support, advice and treatment, either via our PhysioLine service, or face to face with a fully qualified, Chartered Physiotherapist.

Through our unique, proactive biopsychosocial approach, we offer tailored rehabilitation, along with an exploration of attitudes and beliefs associated with injury and the return to normal function, facilitating a self-management approach through a series of guided exercises and advice specific to the individual.

Regular communication with the client ensures they are aware of the status of their employees, facilitating an efficient and appropriate return to work plan.

PhysioLine

PhysioLine provides your employees with immediate access to a qualified physiotherapist over the phone, who can provide a detailed assessment, as well as tailored advice and education. Acting as a triage service, they can refer the employee onto further, face to face treatment if necessary, or provide information and help to self-manage.

F2F Physiotherapy (onsite/offsite)

Our flagship onsite service takes a biopsychosocial approach to your employees, focusing not just on the injury but on all surrounding factors, and creating an individual work-focused support plan to help each employee back to full fitness quickly and efficiently. Through our reporting, we can help you to identify any injury patterns, and then discuss how these can be mitigated against.

Our off-site service relies on a national network of quality-assured physiotherapy practices, meaning that wherever they are, your employees can have quick access to the help they need.

4

Rehabilitation

Where there are employees with long term, chronic conditions that restrict an individual’s capacity to work, or an employee has numerous episodes of absence associated with the same condition, our rehabilitation services can help.

Functional evaluation and rehabilitation services assess an individual’s physical limitations and explore the psychosocial barriers to recovery. Tailored support and guidance is provided to ensure the maximum chance of recovery back to work.

Functional Capacity Evaluation

Our Functional Capacity Evaluation (FCE) is a combination of tests aimed at replicating an individual’s work practices and determining their fitness to work. It can be used following an extended period of leave or to identify any changes needed to accommodate an employee with particular needs.

Functional Restoration Programme

Our Functional Rehabilitation Programme (FRP) is designed for employees with chronic MSDs, with the aim of achieving a sustainable return to work. We measure and understand both the job requirements and the individual before agreeing a set of SMART goals and a detailed recovery plan.

OPS Model

For every £1 invested in our occupational health services and wellbeing initiatives, businesses can see a minimum return of £4.

Catherine McKenna, Senior HR Business Partner, Merseyrail

“Connect provide an excellent service. They understand the rail industry and the restrictions we face, giving them a strong credibility within the business. This has ultimately given us the steer we needed and their ongoing assistance, continued reviews with my team demonstrates their commitment and drive to be part of our future, which is critical to our continued business success.
In-house on-site weekly occupational physiotherapy is delivered for our staff, supporting in the reduction of our absence, backed up with thorough management information. On a proactive level, full ergonomic assessments have been delivered throughout the organisation and recommendations implemented to assest with reducing risk.
The team are very proactive and professional, providing us with invaluable support, assisting with Merseyrail’s overall goal to ensure we all remain fit for the future.”

Read full case study

Christopher Fairs, Human Resources Manager, Caterpillar

“Connect has provided a professional on-site service for over 10 years. They are flexible to the needs of the business and provide a first class treatment. As a result, the service far outweighs the cost, with savings of £40-50K made every year. I would have no hesitation in recommending Connect and the range of services they deliver.”

Sarah Suess, Area Compliance Manager Midlands, Asda

“ I have recently been conducting listening groups with colleagues and managers on both the Bedford and Brackmill sites regarding compliance and team support. One topic which was discussed was how the current physiotherapist is having a positive impact on both sites with the work he is doing. He has taken time to understand the different roles on both sites in detail and in turn has been able to provide the most effective support to the colleagues, whilst listening to the business needs.

Though the feedback is not surprising, it is unexpected in a safety group, which is why I wanted to express my thanks. He engages with the support team, managers and colleagues, and has been a big help in supporting colleagues back to full time work.”

Read full case study

J.T. Craggs, Occupational Health Practitioner, Newcastle University

“Connect were selected on the basis of their professional expertise to manage both reactive and proactive musculoskeletal illness and postural work-related problems. With Connect we are positioned to ensure our workforce lead healthier, happier and more physically active lives.”

Caroline Cliff, Occupational Health & Wellbeing Manager UK United Biscuits

“Connect occupational physiotherapy offers a responsive and proactive service UK wide within United Biscuits. The service delivered is achieved by way of a collaborative approach both at site level and at a strategic level. Working together has given the opportunity to trial and implement a number of initiatives at the different manufacturing sites in support of the business goal to reduce cost associated with musculoskeletal health complaints.

Feedback from all employees in receipt of treatment is always extremely positive and as the manager of the UK wide service I would certainly concur with this view and actively recommend Connect physiotherapy services to other companies.”

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Durham and Darlington Fire and Rescue Service

‘We have established a highly effective partnership with Connect, which has delivered real benefits to our staff and helped drive down absence levels over a number of years. Connect have worked really hard to understand our specific challenges and developed flexible, professional approaches so that we get the maximum benefit. Not only is the service we receive excellent but we have experienced a significant return on investment.’

Lewis Jones, Health, Safety & Wellbeing Business Partner, Wigan Council

“Connect were extremely proactive in understanding the needs of the council in order to help promote an efficient and cost-effective service. There was a seamless transition from our previous provider. It’s been a real proactive partnership approach with substantial management information, allowing for robust evaluation to ensure value for money.”

Read full case study

Improving the health and wellbeing of your employees

Gain access to a range of comprehensive health, wellbeing and lifestyle advice and information to assist employees to improve their health and wellbeing

Under pressure - improving your health and wellbeing at work

Stay healthy and happy at work and improve your general health and wellbeing with advice from the Chartered Society of Physiotherapy.

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The CSP's Easy Exercise Guide

This CSP guide encourages people to ‘Move for Health', and explains how you can build easy, effective physical activity into an daily routine.

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Good sleep guide

With over half of all adults sleeping seven or more hours a night, the CSP has produced some useful tips on how to achieve the perfect night’s sleep.

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Patient information leaflet - back pain

This leaflet provides general information about back pain and simple exercises that may help from the CSP.

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Patient information leaflet - neck pain

This leaflet provides general information about neck pain and simple exercises that may help from the CSP.

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Patient information leaflet - foot pain

This leaflet provides general information about back pain and simple exercises that may help from the CSP.

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Drive clear of pain

Keep fit behind the wheel with the CSP’s exercise advice for motorists.

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Manual handling

You can find free leaflets from the HSE on all aspects of manual handling. Click the button for details.

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