Delivering highly efficient clinical and operational pathways with the NHS. Learn more about PhysioNow, a clinically-led chat-bot support tool providing agile and remote triage for musculoskeletal conditions.

PhysioNow Get in Touch


Delivering highly efficient clinical and operational pathways with the NHS. Learn more about PhysioNow, a clinically-led chat-bot support tool providing agile and remote triage for musculoskeletal conditions.

PhysioNow Get in Touch

Transitioning services

Mobilisation process

Connect Health’s transition team is made up of clinical and operational experts whose full-time role is to lead every new service mobilisation from contract award through to high performing service in minimal time that is trusted reliable and delivers… consistently

Connect Health has successfully launched 14 MSK services in the last three years. Our unique Service Transition Team is dedicated to managing the mobilisation of new services and transitioning to ‘business as usual’ with KPIs achieved, colleagues settled and patients receiving a high-quality service very quickly – a challenge in all services where change is required overnight by the NHS to improve services.

“Connect Health has a robust approach to mobilisation, promoting positive relationships and putting the patient first at every step.”
Clare Barratt, Solutions and Development Manager – Planned Care, Wolverhampton CCG

We work very closely with our four stakeholders to alleviate any concerns

Follow the link below to view the full Transitioning Services infographic

MSK Model Pathway

From the patient to the local health economy, Connect’s services integrate with all stakeholders to support the health and wellbeing of the population

The service we deliver in a local area is dictated by a specification written by local NHS commissioners so there is variation both in terms of the clinical model and of other elements such as waiting times.

Connect has developed an MSK model that delivers the most appropriate evidence-based care for patient’s individual needs, ensuring that services are delivered quickly and in the right place. From referral, triage, and treatment, patients have a seamless journey.

This tried and tested method is supported by our extensive clinical team who both individually and as a team demonstrates our commitment to delivering quality outcomes, seamless care, innovation and value for money.

Download the MSK Model Pathway infographic

Data – can we really make informed decisions without it?

Connect Health designs and implements COVID-19 operational and clinical dashboard in 3 days, providing confidence and capacity.

In this case study, Danielle Chulan, Deputy Director of NHS Services, Connect Health, describes the importance of having good data at our fingertips to make better decisions.


Read the full case study

PhysioNow - rapid access to care

Improving healthcare for all

PhysioNow is a clinically-led chat-bot support tool providing an agile remote triage for musculoskeletal conditions.

Read More


What our patients say about us

Karen explains how the Pain Management Programme has equipped her with the necessary learning to manage the pain and continue living her best life.

We speak with Sharon around her experience being part of the Pain Management Programme currently supporting those living with persistent pain across Wolverhampton.

Monica had a hip replacement 3 months ago and within 6 weeks, returned her walking sticks.

“I really enjoy coming to the gym. I can really feel the difference. The physios keep me straight and give me the confidence to go on.” Monica, Merton

We hear from Diana who suffers from chronic pain and has attended the Connect Health Pain Management Programme in Wolverhampton.

Kelly, from Hertfordshire, was suffering from depression and anxiety when she came to Connect Health. Her counsellor was able to help her to find her way.

Geraldine Vinall, 75 from Milton Keynes, explains how living with back and neck pain all her adult life has been transformed by attending the Connect Health group exercise classes at her local gym.

Tina, 47, was suffering from PTSD, depression, low self worth and feelings of a loss of identity alongside ME. But with the help of her counsellor she was able to talk, be listened to and was offered tips and advice

Petra Jahn, 63 from Milton Keynes tells us, after 5 operations on her hip and being off-work for 4 years, how her health is gradually improving through group exercise classes.

Sylvie, 46, from Lincolnshire tells how Connect Health’s Pain Management Programme (PMP) has helped her enjoy life again.

PhysioNow detected a possible significant condition at the end of normal working hours, enabling Joe to receive quicker access to clinical advice and urgent investigations.

Jacky received her diagnosis just 12 days after completing her initial assessment thanks to PhysioNow®.

Retired medical secretary, Barbara, explains how a niggling back pain flare up was solved with physiotherapy advice, without having to leave her home.

Terry Fisher, 67 from Darlington, tells us about his journey, from being in a coma and unable to walk to being back on the golf course with help from Connect Health and the Healthy Darlington Programme