Supporting you whilst you

wait for your appointment



Supporting you whilst you

wait for your appointment



We are currently experiencing a high volume of referrals that means people are waiting longer than usual for their first appointment. We apologise for the delays. We have created this page to support you whilst you wait for your first appointment.


Is there anything I can do whilst I am waiting?

  • It is not unusual for musculoskeletal aches or pains to flare up and they often gradually recover over 12-weeks without any treatment. In general, it is best to try to stay in work, stay active, and to continue activities that you enjoy.
  • Your local pharmacist can give you advice about simple pain medication you can try.
  • Many people find heat or ice helpful for reducing pain. Ensure you use a barrier between the skin and the heat or cold source, for example, a tea towel, and use for no longer than 15-20 minutes.
  • You can view resources to optimise your health whilst you wait by visiting:
  • If you are suffering with pain it is usually safe to start gentle exercise. We recommended doing whatever exercise you enjoy (e.g. swimming, attending the gym, yoga), the more regularly the better.
  • If your pain is manageable during or after the exercise then please continue to progress the amount you do.
  • If your joint pain is significantly worse or the joint swells after exercising, please stop doing them and wait for your appointment.
  • For even more information and resources to help you wait well, please see here: If your symptoms are related to other joints you can find information and resources at


Preparing for your appointment 

To get the most out of your appointment when we see you, we recommend the following:

  • You will have been sent a link either by email or text to fill out some questionnaires before your appointment. The answers to these questions are available to your clinician when they see you and give you a chance to outline your symptoms, your goals and the impact that your symptoms are currently having on you.
  • To help you prepare for your appointment, check out these tools that guide you through some questions to consider.
  • Click here to listen to an excellent podcast that explores some key tips to help you prepare, take a listen before your appointment.
  • Make sure you have the following three questions answered in your appointment by your clinician. Our clinicians will expect to be asked them if they have not covered them well enough for you!
  1. What is my main problem?
  2. What do I need to do?
  3. Why is it important for me to do this?


What symptoms require me to seek urgent medical attention from my GP?

Sometimes new aches and pains are related to more serious medical illnesses. If you have any of the following symptoms, and have not already done so, please discuss with your GP as soon as possible.

  • New fever.
  • Feeling generally unwell or excessively fatigued.
  • Unexplained weight loss.
  • Unremitting night pain (pain you can’t ease).
  • Growing lumps or bumps that your GP is unaware of.
  • Significant physical trauma – e.g. a fall.
  • Suicidal ideation – thoughts and plans to end your life.
  • If you have back pain and new symptoms related to your bladder or bowel function, please read this document: and if you are uncertain on what to do, call NHS 111.


Take a look at our resources


Get in Touch

If you would like to get in touch with a service or have a general enquiry, please complete the form below.

This form is not constantly monitored. Please do not use this form for medical advice or to advise of worsening symptoms. If you have any current health concerns, please contact your own GP or NHS 111. If you think you need emergency care, please contact 999 or attend your local emergency department.

  • A postcode will help us to confirm the relevant service you received care from. This will support a faster response to your enquiry.
  • Connect Health will handle your data securely, confidentially and in line with the General Data Protection Regulation 2018. The information we obtain will only be used and shared with others for the purposes in which it was obtained (i.e. for the management of your medical condition) and will not be used for marketing purposes. For further details on how we handle your data, view our full Privacy Policy.
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