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Valley Park, Healthy Living Centre, Franklin Way, CR0 4YD
Monday – Friday
Please click below for some important information regarding your appointment during COVID-19.
Once ready make your way to the Physiotherapy meeting point, which is located by the sofa as you arrive on the first floor from the stairs. Please wait there and your therapist will collect you. If for any reason you are late for your appointment please inform a member of the Physiotherapy team
If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.
Please help us to keep patient waiting times low and reduce NHS costs.
If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.
Please bring to the appointment any recent prescriptions and/or a list of current medications.
The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.
Depending on your symptoms, and wherever possible informed by choice, your first appointment may be completed by telephone, video or face-to-face. This first appointment will be the start of your clinical assessment and treatment. This will be completed by an MSK Clinician. An MSK Clinician is someone who has a clinical qualification to treat people with bone, muscle, joint or nerve symptoms. This may be a physiotherapist, osteopath, chiropractor or sports therapist. They will tell you their clinical background when they introduce themselves to you.
We recommend you see the same clinician for the duration of your time with us so that you do not have to repeat yourself. Sometimes this means waiting a little longer for your next appointment however, the benefits of this are seen as people will often achieve their goals more quickly. It may be appropriate that another member of the team sees you, as they may have a different skillset that you need to help you achieve your goals. You will be informed of this if this is the case. The MSK team may include:
At your first appointment you will be asked questions regarding your symptoms, any hobbies, work, previous conditions etc. You will also be asked to set some goals that we can help you achieve as part of your treatment plan.
Your treatment plan will be discussed with you and may include a variety of treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.
In your area, Connect Health has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.
Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.
During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.