Important information regarding your appointment during COVID-19

Important information regarding your appointment during COVID-19

We are ensuring that we balance the need for some patients to be seen in clinics with the knowledge that COVID-19 is still present within the general population.

Below are the changes that we have made to our services to ensure that you receive the clinical care you require whilst protecting our patients and staff from increased risk of COVID-19.


Your first appointment

Your first consultation may be via telephone. This allows for an in-depth discussion with the clinician to talk about your symptoms and for your clinician to provide you with advice and an exercise programme. Most clinical assessments can be completed effectively by using a telephone appointment.

For some clinical assessments, seeing patients within a clinic will be useful. This will be discussed with you. If you do not feel comfortable coming to a venue please discuss this and a telephone or video appointment can be arranged.

The clinic venue offered may not be the one closest to you. We are gradually increasing our open venues to ensure we can maintain appropriate distance between patients and to ensure that surfaces are cleaned regularly so that we can keep patients and clinicians safe.


Prior to coming into clinic

Please do not attend your appointment if you have any symptoms suggestive of COVID-19.  The key symptoms suggestive of COVID-19 are:

  • A high temperature or fever
  • A new continuous cough
  • Loss or change of smell or taste

In addition, if you have come into close contact with any person who has been diagnosed with COVID-19 in the past 10 days, please do not attend your appointment.

If you are unable to attend your appointment because of new symptoms suggestive of COVID-19 or have had contact with anyone who has had confirmed COVID-19 in the past 10 days, please call us to rearrange your appointment. You can find the number for your service on the ‘Contact Us’ section of the website.


When you arrive at the clinic venue

Please follow instructions you have been given or displayed;

  • Please enter the department and report to reception. Please ensure that you follow any directions relating to hand sanitising and social distancing.

You will be required to wear a mask or face covering to your appointment and please don’t bring anybody else into the building with you.

  • In some areas we are asking patients to wait outside or in their car –You will be informed of this if applicable on booking.  In these areas:
    • If you arrive by car, please wait in your car.
    • If you have not arrived by car, please wait outside (unless the weather requires you to come indoors). Your clinician will call you at the time of your appointment and complete a COVID-19 screening questionnaire and to invite you into the clinic. If you do not have a mobile phone, please only enter the venue at your appointment time. Your clinician will complete the screening questionnaire with you prior to entering the consultation room.


Your clinician will be wearing Personal Protective Equipment which may include a face mask, visor and apron so please don’t be alarmed by this. Please watch our short video below for further information:



Get in Touch

If you would like to get in touch with a service or have a general enquiry, please complete the form below.

  • A postcode will help us to confirm the relevant service you received care from. This will support a faster response to your enquiry.
  • Connect Health will handle your data securely, confidentially and in line with the General Data Protection Regulation 2018. The information we obtain will only be used and shared with others for the purposes in which it was obtained (i.e. for the management of your medical condition) and will not be used for marketing purposes. For further details on how we handle your data, view our full Privacy Policy.
  • This field is for validation purposes and should be left unchanged.

What's new

Case Studies
Darlington Integrated Musculoskeletal Service

Positive effects of introducing the single point of access (SPOA) on secondary care and diagnostics activity in Darlington.

Long Covid rehab – The long road to recovery? – Q&A Summary

As part of the Connect Health Change webinar series, we present the Q&A summary from our panel who discuss Long COVID and its affects.

Long COVID sufferers are still struggling to access adequate care, with a need to validate their experience and empower patients to self-manage, find healthcare experts

Panel debate highlights urgent need for education of the challenges faced by Long COVID sufferers, who can be left feeling unsupported and searching for answers.