Important information regarding your appointment during COVID-19

Important information regarding your appointment during COVID-19

We are ensuring that we balance the need for some patients to be seen in clinics with the knowledge that COVID-19 is still present within the general population.


Below are the changes that we have made to our services to ensure that you receive the clinical care you require whilst protecting our patients and staff from increased risk of COVID-19.


Your first appointment

Your first consultation may be via telephone. This allows for an in-depth discussion with the clinician to talk about your symptoms and for your clinician to provide you with advice and an exercise programme. Most clinical assessments can be completed effectively by using a telephone appointment.

For some clinical assessments, seeing patients within a clinic will be useful. This will be discussed with you. If you do not feel comfortable coming to a venue please discuss this and a telephone or video appointment can be arranged.


Prior to coming into clinic

We ask that you call us to rearrange your appointment if you have symptoms suggestive of COVID-19 which may commonly now present as a “cold”. The most common symptoms suggestive of new variants of  COVID-19 are:

  • Headache
  • Cough
  • Unexplained new tiredness
  • Sore throat
  • Runny nose
  • Muscle aches
  • A new continuous cough

You can find the number for your service on the ‘Contact Us’ section of the website – we will not place you at the end of the waiting list in this circumstance.


When you arrive at the clinic venue

You may no longer be required to wear a mask or face covering to your appointment but we would advise that you do if you are experiencing a respiratory infection or cold as you may be carrying Covid and it is a higher risk to some people with some health problems.

If levels of Covid are rising again at any point we may request that you wear a mask again before this occurs in the general population and ask you to understand the need for this and comply if asked.

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