97 Parchmore Road Thornton Heath Surrey, CR7 8LY
Room 5 – Tuesday & Wednesday (Room Availability Monday, Thursday & Friday)
Please click below for some important information regarding your appointment during COVID-19.
On arrival there are 2 entrances to the practice, you can either use Parchmore Road entrance or Beulah Road entrance. Once in the practice, please head to the reception desk and let them know you are attending Physiotherapy. They will then direct you to the waiting room. Please wait there and you Physiotherapist will come and collect you at the time of your appointment.
If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.
Please help us to keep patient waiting times low and reduce NHS costs.
If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.
Please bring to the appointment any recent prescriptions and/or a list of current medications.
The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.
Depending on your symptoms, and wherever possible informed by choice, your first appointment may be completed by telephone, video or face-to-face. This first appointment will be the start of your clinical assessment and treatment. This will be completed by an MSK Clinician. An MSK Clinician is someone who has a clinical qualification to treat people with bone, muscle, joint or nerve symptoms. This may be a physiotherapist, osteopath, chiropractor or sports therapist. They will tell you their clinical background when they introduce themselves to you.
We recommend you see the same clinician for the duration of your time with us so that you do not have to repeat yourself. Sometimes this means waiting a little longer for your next appointment however, the benefits of this are seen as people will often achieve their goals more quickly. It may be appropriate that another member of the team sees you, as they may have a different skillset that you need to help you achieve your goals. You will be informed of this if this is the case. The MSK team may include:
At your first appointment you will be asked questions regarding your symptoms, any hobbies, work, previous conditions etc. You will also be asked to set some goals that we can help you achieve as part of your treatment plan.
Your treatment plan will be discussed with you and may include a variety of treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.