Transformational Partnerships in the NHS

An integral partner within local healthcare systems. Working together to deliver seamless and transformational care. 

Find Out More Get in Touch

Transformational Partnerships in the NHS

An integral partner within local healthcare systems. Working together to deliver seamless and transformational care. 

Find Out More Get in Touch

Working together to deliver effective and seamless care

Hammersmith and Fulham

Connect Health have been working with Hammersmith and Fulham since May 2016 and this comprehensive case study highlights the achievements in the first year, the challenges of MSK provision, the journey to tendering, the elements of the service and the positive impact on patients.

For the first year of the service significant improvements have been made, including reductions in secondary care referrals by GP’s year on year, reduction in MRI expenditure and reduction in waiting times for MSK services, despite increase in activity.

View the summary results below or

Click here for the full case study

Hammersmith and Fulham case study summary results

Flippin' Pain™

Living well with persistent pain is a concept inspired by Pain Revolution in Australia.


As the leading independent community provider of healthcare services in UK, Connect Health would like to recognise the contributions of Australian Pain Scientist Professor Lorimer Moseley AO, which have directly led to substantial practice changes across our service delivery pathways associated with musculoskeletal care and chronic pain. Treatments developed by his research group have been integrated across our network of 20 out of 42 integrated care systems in the UK, which care for 400k patients per year. His pain education research has transformed our own pain education offerings, leading to a substantial improvement in pain-related outcomes and 50% reduction in treatment costs compared with traditional approaches.

Connect Health delivers services for patients living with “Persistent Pain” as part of broader MSK pathways or as standalone services, such as in Lincolnshire. Management of pain has been in need of a new way of thinking as too many people have become reliant on injections and strong opioid medication which have been shown to be ineffective in the medium and longer-term.

Collaborating with Professor Lorimer Moseley, an international expert on chronic pain and clinical scientist, we are applying the innovative Pain Revolution principles to help people with chronic pain in the UK for the first time.

Support the Flippin' Pain Movement

Supporting the NHS

Connect Health Change


Since July 2020, Connect Health has provided a series of free webinars designed to make and embed transformation in healthcare during restitution of NHS services following the COVID-19 outbreak.

Aimed at system leaders and clinicians across the NHS, popular topics in the ‘Connect Health Change’ series have included Quality Improvement, Long COVID, NICE chronic pain guidelines, the Unwarranted Variation, Virtual Consultations and, most recently, Mental Health – are we doing enough?

To watch any of our recorded sessions or to see our range of future topics coming up, please click the link below.

Connect Health Change events


Innovative partnerships with NHS commissioners and other providers

Where community and acute sectors work together to deliver the most effective and seamless care

NHS RightCare and GIRFT (Getting it Right First Time) enable NHS commissioners to review their local data to identify outliers, reduce unwarranted variation and highlight optimal practice. Those initiatives have led to a reinvestment in community MSK and pain services but the most seamless care and best value for money is delivered where community and acute sectors meet in effective partnership.

Our involvement in the local community means an investment in the third sector for example regularly working with local Healthwatch. We bring our services to the people, for example investing in a “Brain Bus” to take key messages to the public on understanding chronic pain. We run roadshows in local supermarkets and schools. Our working environment includes local authority operated gyms and other community spaces. We believe most MSK problems are not “disease” but part of life and so should be helped in a well-being environment, not hospitals.

What our patients say about us

Karen explains how the Pain Management Programme has equipped her with the necessary learning to manage the pain and continue living her best life.

We speak with Sharon around her experience being part of the Pain Management Programme currently supporting those living with persistent pain across Wolverhampton.

Monica had a hip replacement 3 months ago and within 6 weeks, returned her walking sticks.

“I really enjoy coming to the gym. I can really feel the difference. The physios keep me straight and give me the confidence to go on.” Monica, Merton

We hear from Diana who suffers from chronic pain and has attended the Connect Health Pain Management Programme in Wolverhampton.

Kelly, from Hertfordshire, was suffering from depression and anxiety when she came to Connect Health. Her counsellor was able to help her to find her way.

Geraldine Vinall, 75 from Milton Keynes, explains how living with back and neck pain all her adult life has been transformed by attending the Connect Health group exercise classes at her local gym.

Tina, 47, was suffering from PTSD, depression, low self worth and feelings of a loss of identity alongside ME. But with the help of her counsellor she was able to talk, be listened to and was offered tips and advice

Petra Jahn, 63 from Milton Keynes tells us, after 5 operations on her hip and being off-work for 4 years, how her health is gradually improving through group exercise classes.

Sylvie, 46, from Lincolnshire tells how Connect Health’s Pain Management Programme (PMP) has helped her enjoy life again.

PhysioNow detected a possible significant condition at the end of normal working hours, enabling Joe to receive quicker access to clinical advice and urgent investigations.

Jacky received her diagnosis just 12 days after completing her initial assessment thanks to PhysioNow®.

Retired medical secretary, Barbara, explains how a niggling back pain flare up was solved with physiotherapy advice, without having to leave her home.

Terry Fisher, 67 from Darlington, tells us about his journey, from being in a coma and unable to walk to being back on the golf course with help from Connect Health and the Healthy Darlington Programme