South Coast

Operations Manager

Amy’s professional background is within private healthcare management, with experience in intensive care management, successfully developing a start-up business and excelling during a CQC inspection.

Amy joined Connect Health in July 2019 as a Service Manager and in 2022 became Operations Manager, providing exceptional Operational Management to Rheumatology, MSK, Pain and Injection services. Amy’s professional qualifications includes her Level 5 Diploma in Health & Social Care Management.

Amy is passionate about development of pathways and services, being involved continually in a multitude of projects supporting staff and service development for the benefit of our patients.

Regional Clinical Lead

Lucy has been the Regional Clinical Lead in our Sussex Pain Service since its inception in 2012. She particularly enjoys managing the team, improving access for patients and developing relationships with local stakeholders, including training with primary care clinicians. Previously, she was a Clinical Lead in Pain Management Solutions since it was set up in 2007 in Sheffield. She was the first UK Nurse Consultant in Pain Management in 2001, working in chronic, acute and cancer pain management, and undertaking research in sickle cell pain.

She graduated from Sheffield Hallam University in 1990, and started working in HIV and genitourinary medicine in London and then intensive care. She has undertaken short voluntary health projects in India, Uganda and Jamaica, and led the health section of an international volunteer programme in the Maldives. Outside work she enjoys cycling, salsa dancing and fair-weather sea swimming.

Welcome Host

I was delighted to be given the opportunity to join Connect Health in the role of Welcome Host in the South team. It is enjoyable and rewarding work with an emphasis on greeting patients, answering questions or concerns and providing reassurance and support. At the conclusion of the appointment I escort patients to the door, ascertain that they have made arrangements to get home safely and bid them farewell. The main focus of the role is to provide patients with a positive customer experience and support the work of the clinicians.