Service Redesign – a wicked problem?

Learning from mistakes and activating the evidence for the right way to redesign services

The tenth in a series of webinars to make and embed transformation in healthcare during restitution of NHS services following the COVID outbreak. Aimed at system leaders and clinicians across the NHS, the webinars provide practical solutions to the challenging issues we are all grappling with.

Summary of key messages Full Q&A transcript

Service Redesign – a wicked problem?

Learning from mistakes and activating the evidence for the right way to redesign services

The tenth in a series of webinars to make and embed transformation in healthcare during restitution of NHS services following the COVID outbreak. Aimed at system leaders and clinicians across the NHS, the webinars provide practical solutions to the challenging issues we are all grappling with.

Summary of key messages Full Q&A transcript

The Event

Our panel of clinical and industry experts joined us in conversation on Wednesday 17 March 2021 for the tenth in our series of FREE, live webinars.

The Agenda

12.30: Larry Koyama, Darzi Alumni, Versus Arthritis MSK Champion – Introduction from the chair

12.40: Rob Webster, Chief Executive, South West Yorkshire Partnership NHS Foundation Trust, and West Yorkshire and Harrogate Integrated Care System – scene setting

12.50: Prof Becky Malby, Professor in Health Systems Innovation at London South Bank University (LSBU) – Top tips from theory and practice

13.00: Carl Davies, Director of MSK, Berkshire West Integrated Care Partnership (ICP) – The application of transformational theory to create meaningful and sustainable change in complex systems

13.10: Mike Turner, Chief Operating Officer, Connect Health – Practical lessons learnt

13.20: Q&A

13.45: End

 

Watch the Webinar in Full

Jump to Individual Talks

Rob Webster

Prof Becky Malby

Carl Davies

Mike Turner

Joint Q&A Session

 

Event Summary

Read a summary of the session’s key messages here

View the full Q&A transcript here

 

Our Speaker Biographies

 

View our speakers’ biographies

 

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