Service Redesign – a wicked problem?

The tenth webinar in the series, ‘Service Redesign – a wicked problem?‘ took place on Wednesday 17 March, learn more about the event and watch the webinar in full:

Summary of key messages Full Q&A transcript

The Event

Our panel of clinical and industry experts joined us in conversation on Wednesday 17 March 2021 for the tenth in our series of FREE, live webinars.

The Agenda

12.30: Larry Koyama, Darzi Alumni, Versus Arthritis MSK Champion – Introduction from the chair

12.40: Rob Webster, Chief Executive, South West Yorkshire Partnership NHS Foundation Trust, and West Yorkshire and Harrogate Integrated Care System – scene setting

12.50: Prof Becky Malby, Professor in Health Systems Innovation at London South Bank University (LSBU) – Top tips from theory and practice

13.00: Carl Davies, Director of MSK, Berkshire West Integrated Care Partnership (ICP) – The application of transformational theory to create meaningful and sustainable change in complex systems

13.10: Mike Turner, Chief Operating Officer, Connect Health – Practical lessons learnt

13.20: Q&A

13.45: End


Watch the Webinar in Full

Jump to Individual Talks

Rob Webster

Prof Becky Malby

Carl Davies

Mike Turner

Joint Q&A Session




More info

Future Events

More info

Related Change Events

More info

What's new

Case Studies
Connect Health’s Counselling service allows patients to be heard and feel like they have someone to talk to.

Kelly, from Hertfordshire, was suffering from depression and anxiety when she came to Connect Health. Her counsellor was able to help her to find her way.

I have been able to progress quite a lot since I started at Connect due to the environment and support

Aidan McGuire, Service Transition Manager, tells us how his time at Connect Health has allowed him to try new things and work with many inspiring personalities across the organisation.

Connect Health achieves certification of standard ISO 27001

Connect Health, a leading community healthcare services provider, achieves certification of the internationally recognised information security system standard ISO 27001.