Clinic details

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Peckwater Health Centre

Peckwater Health Centre, 6 Peckwater Street London NW5 2TX

No parking available

Monday – Friday

Please note: Kentish Town Underground Station is now closed until Summer 2024 which will likely affect patients travelling to appointments at the Peckwater Health Centre.

 

On arrival information

Please check in at the main reception desk located on your left as you enter the building. You will then be directed to the physiotherapy waiting area. When the clinician is ready they will come to collect you. Please note reception opening hours are 8am-5pm, for appointments outside of these times your therapist will come to collect you at your appointment time.

Important information

If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.

Please help us to keep patient waiting times low and reduce NHS costs.

If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.

 

 

Please bring to the appointment any recent prescriptions and/or a list of current medications.

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

  • Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
  • Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
  • Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
  • Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
  • Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
  • Translation Support: If you require an interpreter, please advise us which language you require when you book your appointment.

Depending on your symptoms, and wherever possible informed by choice, your first appointment may be completed by telephone, video or face-to-face. This first appointment will be the start of your clinical assessment and treatment. This will be completed by an MSK Clinician. An MSK Clinician is someone who has a clinical qualification to treat people with bone, muscle, joint or nerve symptoms. This may be a physiotherapist, osteopath, chiropractor or sports therapist. They will tell you their clinical background when they introduce themselves to you.

 

We recommend you see the same clinician for the duration of your time with us so that you do not have to repeat yourself. Sometimes this means waiting a little longer for your next appointment however, the benefits of this are seen as people will often achieve their goals more quickly. It may be appropriate that another member of the team sees you, as they may have a different skillset that you need to help you achieve your goals. You will be informed of this if this is the case. The MSK team may include:

 

  • MSK or Senior MSK Clinician
  • Advanced MSK Clinician – a clinician with specialist orthopaedic or rehabilitation skills
  • Consultant MSK Clinician – a clinician with expert specialist orthopaedic or rehabilitation skills
  • Pain Specialist – a clinician that has specialised in pain that persists

 

At your first appointment you will be asked questions regarding your symptoms, any hobbies, work, previous conditions etc. You will also be asked to set some goals that we can help you achieve as part of your treatment plan.

 

Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

Connect Health clinicians working in this service are not able to order any diagnostic tests.

If diagnostic tests (e.g. Blood-Samples, X-Ray, CT-Scans, MRI Scans etc.) might be needed, then you will be referred to the relevant MSK team who can arrange these where necessary.

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Attending your appointment on time helps to keep waiting times low. If you need to cancel, please give us 48 hours notice.