South West Essex

Integrated Musculoskeletal Service

  • Check out the latest patient stories in the 'Patient Resources' section

  • You can self-refer into this service by contacting - 01268 904 102

Our South West Essex Services

The local services in your area include:

  • Physiotherapy
  • Physiotherapy for MSK conditions involves the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures to keep you moving.

  • PhysioLine
  • In some cases, your GP may refer you to PhysioLine; a contact and assessment service completed over the phone by a Chartered Physiotherapist. PhysioLine has proven to be an extremely effective way for patients to speak with a physiotherapist quickly (usually within 2-4 days) and start managing their problem straightaway. By using PhysioLine you can access specialist guidance and support, while causing as little disruption as possible to your normal routine.

  • Pain Service
  • Our community pain teams are made up of medical consultants, specialist physiotherapists, clinical psychologists and nurse specialists. Everyone specialises in chronic pain and works closely as a team to support people struggling to live with this. Unfortunately it is not always possible to cure pain but our team will help you find ways to manage your pain and lead a better quality of life. They can help you start doing more of what matters to you without making the pain worse and to manage flare ups. The team can also support you with the emotional impact of living with pain.

  • CATS
  • Our Clinical Assessment and Treatment Service (CATS) is designed for people for whom physiotherapy is not appropriate. This could be for a number of reasons; it could be that their physiotherapy treatment has not been successful, or that their diagnosis is unclear and they need further, more specialist intervention. The CATS service can also order diagnostic tests, such as MRI scans or X-rays if appropriate.

  • Rheumatology
  • This is a unique service designed to deliver care differently, with the needs of Rheumatology patients at the forefront of our minds. As a patient of the community service, you will benefit from a number of key features including: • Appointments close to home, with free parking and good public transport links • A choice of venues available for your appointments • An opportunity to attend education sessions to improve knowledge of your condition and many other aspects relating to the management of your long-term condition • Comprehensive assessment of health risks including heart disease, stroke, and risk of breaking a bone * • A 24hr guaranteed call back service for advice and help • Access to a range of exercise classes designed specifically for people with arthritis • We have a dedicated call team who will manage this from Monday – Friday between 8.30am– 5pm. • You will be provided with a handheld record so you can record any issues, keep a check on your blood and x-ray results and it will form a useful resource of information about medication and useful facts about your condition • Access to urgent appointments (within 48 hours) • Work in an integrated way with your GP to ensure you receive “joined up” care ** * Patients with inflammatory arthritis have a higher risk of developing cardiovascular diseases such as heart attack and stroke. To minimise risk every patient will receive a comprehensive assessment of their health as part of the rheumatology consultation once a year. This is called an Annual Review. **Connect Health will undertake the annual review assessment at the same time as the rheumatology consultation whenever possible. For most patients, this will take place in their own GP surgery. A small number of surgeries are not able to provide clinical space and for those patients, a range of alternatives will be offered. All information collected at this appointment will be shared with the GP to ensure that patients receive high quality, “joined up” care. To contact the specialist team, you only need to make a phone call to 01223 603 986.

  • 1:1 Rehab
  • Our 1:1 rehabilitation sessions are for patients who need to improve their flexibility and strength following injury. Set in a gym environment, our Rehab Therapists will tailor individual programme and set goals to help progress rehabilitation and show you the benefits that exercise and movement can have on your recovery.

  • Hand Therapy
  • Hand therapy is the therapeutic management of hand disorders and injuries using such methods as exercise, splinting (this may be custom-made), wound care, swelling management and hands on treatments. We focus on restoring movement, strength and function. Hand Therapy plays a crucial role in the recovery from injury or surgery. We work closely with the Hand Surgery Team at local hospitals to ensure you receive therapy at a specific time after surgery or injury and to ensure your ongoing care is effective.

  • Group Classes
  • In addition to 1-to-1 sessions with clinicians, patients can be seen in group setting for either Exercise Classes or for Educational Seminars (this will be specific to each location). If an Exercise Class or Educational Seminar is appropriate for your condition, your clinician will discuss this with you as a possible option for your ongoing care. Exercise Classes are run by Physiotherapists, Rehabilitation Therapists and/or Physiotherapy Assistants and with a set programme of exercises that help patients progress to gain strength, flexibility, or muscle control to enable patients to self-manage their conditions. Educational Seminars are information sessions where a Physiotherapist will provide information to a group of patients on a certain topic such as lower back pain and tips on coping and self-management. Clinicians and patients discuss together the need for 1-to-1 treatment or whether a group setting may be more effective. A group setting can be helpful for patients to see other people with the same condition and our Exercise Classes and Educational Seminars are well rated by our patients.

Meet your South West Essex team

Philip Barber

Clinical Lead

Linda Turner

Team Lead

Jack Tindale

Service Manager

Average wait times

Please see below average wait times based on appointments over the last quarter.

First face to face physiotherapy appointment - 7 weeks

Clinical Assessment and Treatment Services (CATS) - 8 weeks

Rheumatology services - 4 weeks

Pain service - 24 days