Covid-19 FAQs

If you have any questions regarding your appointment then please read our FAQs below. Click ‘Find out more’ for some tips on creating a homeworking routine that will help you maintain your physical and mental well-being.

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Connect Health Coronavirus FAQ

We are providing face to face and virtual appointments. You will typically have a telephone appointment first. If you have any symptoms of COVID-19 (specifically persistent cough or fever) please do not attend your appointment and call us to cancel and re-arrange it.

Please adhere to the guidance set out by your local authorities (you can find this on your local authority’s website) regarding travel and social distancing. Unless we contact you to inform you of any change then please plan for your appointment to go ahead.

Yes, we can arrange that by calling your local service or completing the contact us form on our website.

Yes, please call your local service if you need to change your appointment to a telephone appointment.

Many of our appointments are now telephone or video based which removes the need to attend one of our facilities.

All facilities will be open unless closed temporarily for cleaning or if someone has attended with symptoms (see Q1). Please call or complete the contact us form on the website to find out more about your local facility before travelling.

Yes, we are still booking ahead for appointments, if details change we will contact you via telephone or text message.

Yes, unless we contact you to inform you of any change please plan for your appointment to go ahead. The most likely change to appointments will be a move from it being in person to over the telephone or via video-call.

Please call your local service or complete the online form on our contact page.

If you have symptoms, please don’t attend and follow guidance from the government to self-isolate at home. If you are fit and well, please proceed with your appointment.

The clinician will aim to phone you on the number we have registered on our system for you. This telephone appointment will be at the same date and time as your previously booked face-to-face appointment.

We can move some face-to-face and telephone appointments to be video consultations. This is like a Facetime or WhatsApp video call. You will receive a text message inviting you to access the video call at the same date and time as your booked appointment. If you follow the text message link you will be able to see your clinician and they will be able to see you via your smartphone camera.

If the video consultation does not work for any reason your clinician will attempt to telephone call you in the more traditional way to speak with you.

Many of our appointments are now telephone or video based which removes the need to attend one of our facilities. However, if it is necessary to close a clinic we will contact you and look to rebook your appointment.

Some of our group based services are virtual, some remain face to face. This will be discussed with you when booking your appointment.

Our injecting clinician will ensure that an injection is only provided should it be clinically appropriate to do so. The evidence for a steroid injection making viral illness more severe is not clear but some have concerns on theoretical grounds rather than experience. Given this theoretical possibility and that COVID is still relatively new, our understanding is developing regularly. We recommend that you explore all other options available, including exercise and medication, prior to considering a steroid injection. However, steroid injections are still being provided, using the smallest dose of steroid required to achieve a clinically meaningful outcome for you. You are able to delay your steroid injection should you wish.

Given this is an ever changing topic, this guidance will be monitored, reviewed and updated regularly. Accurate as of December 2020.

Our clinicians are currently using only the smallest dose of steroid required to achieve a clinically meaningful outcome for you. You should not delay receiving your COVID vaccine if called at short notice.

Given this is an ever changing topic, this guidance will be monitored, reviewed and updated regularly. Accurate as of December 2020.

There is national guidance regarding the use of steroid injections alongside the COVID vaccine. This guidance has been read and interpreted alongside the evidence from the COVID vaccine trials. The current vaccines are provided in two doses, up to 12 weeks apart. 

Steroids can interfere with the effectiveness of a vaccine, to what extent is not fully known. Given the scale and seriousness of the COVID pandemic, a cautious approach is being adopted throughout England. Our clinicians are therefore not routinely providing an injection in the immediate three weeks following a vaccine dose (both first and second). 

If it is felt there is a clinical need to administer within this timeframe, your clinician will discuss the need with our Chief Medical Officer before administering to ensure it is clinically appropriate. 22-days (three weeks and one day) after a dose of COVID vaccine, you can receive a steroid injection as would be usual practice.

If you are booked in for a steroid injection, and are then called for your vaccine. Our advice is to always prioritise the vaccine and to inform us so that we can reschedule your appointment. 

 

Given this is an ever changing topic, this guidance will be monitored, reviewed and updated regularly. Accurate as of February 2021.