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Streamlining Community MSK Services and delivering efficiencies

Nottingham West and Nottingham North & East CCGs (NW & NNE) cover a registered population of 238,407.

The MSK contract/service in NW and NNE was delivered between September 2013 and March 2016 by Nottingham University Hospital (NUH) with Connect sub-contracted to deliver the Clinical Assessment and Treatment Service (CATS) element of the service only. The aim of the service to manage more people in the community alone was only partially achieved. Following re-procurement of the contract in 2015, Connect was awarded the whole community service contract with a mandate to optimise the pathway further. This service went live on 1 April 2016 with the aims:

  • To improve the access to and service user experience of musculoskeletal services (including physiotherapy assessment)
  • Streamline into one single point of access and MSK triage
  • Deliver routine and advanced MSK services in a community setting
  • Reduce costs in secondary care

View the summary results below or
click here for the full case study.

Summary results

Significant improvements have been made in the first year of service;

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