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Raising the quality of MSK community service provision

Hammersmith and Fulham (H&F) is a small but densely populated borough with 180,000 residents living in 6.3 sq. miles. H&F CCG is made up of 30 GP practices, responsible for planning and commissioning health services for the diverse population and significant health inequalities of the borough. Due to long waiting lists for Musculoskeletal (MSK) services, fragmented service delivery and a lack of innovation and pathway redesign, H&F CCG carried out a procurement exercise and commenced a new contract with Connect Health in May 2016 for:

  • Community MSK physiotherapy services
  • Outpatient orthopaedic services
  • Outpatient rheumatology services
  • Chronic MSK pain management services


View the summary results below or
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Summary results

For the first year of the service significant improvements have been made, including reductions in secondary care referrals by GPs year on year, reduction in MRI expenditure and reduction in waiting times for MSK services, despite increase in activity;

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