According to the HSJ website, the Value in Healthcare Awards seek to recognise and reward outstanding efficiency and improvement by the NHS, seeking out examples of demonstrable improvement in outcomes, both within back office functions and clinical initiatives.
This year Connect Health have been shortlisted in ‘The use of information technology to drive value in clinical services’ category for our Integrated Clinical Data Warehousing and Feedback.
Over the past year, our Clinical, Operations and BI teams have designed an operational, integrated clinical data warehouse to drive operational efficiencies and achieve and evidence improved clinical outcomes.
Based on last year’s entries and feedback from external stakeholders and universities, it was apparent Connect had something unique and special. Our data warehouse is clinically designed, and has allowed Operations Managers to adjust every aspect of their service, whilst ensuring that clinical outcomes and satisfaction are positively affected. It has also relieved administrators, clinicians, and managers of unnecessary jobs, enabling them to focus on service delivery and improving the quality of care.
What initially started as a project to improve collection rates in EQ5D, has now grown into an environment that informs in service training, best practice by pathology/diagnosis and ineffective treatments in “real-time” to actually improve EQ5D; linking back to Friends and Family Tests (FFT) and shared decision making.
The system has also automated FFT, referral to treatment (RTT) monitoring, sending letters, text messages, amongst other processes, alleviating pressure on our Referral Management Centre and clinicians, to allow them to focus on the quality of care and improvement.
Our Head of Business Intelligence (BI), Aaron Bergin said:
I am extremely proud of the team. Just over a year ago, the team were generating everything by hand, using excel workbooks and hundreds of CSV files. In less than 3 months, from conception to implementation, they have worked hard to fundamentally change the way we work.
As a result, the team have improved their own efficiencies 10 fold, whilst seeking the next challenge and ways to improve. The support that they have been able to provide the clinical and operational teams is amazing and, conversely, the support the clinical and operational teams provide the BI department is outstanding. It has been a huge team effort, with everyone driving the system forward.
The awards ceremony will take place on 7th June 2018 in Manchester Central and you can view the full shortlist here.