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St Albans Rooms

Parking available

Wednesday and Thursday 09:00-17:00

On arrival information

Parking is available in The Maltings Car Park and the Civic Centre Car Park, both no more than a 1 minute walk from the facility.

Upon arrival at the venue, please press the buzzer and someone will let you in and show you to the waiting area.

 

Important information

If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.

Please help us to keep patient waiting times low and reduce NHS costs. If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.

In your area, Connect Health has been contracted to provide the counselling for depression service in conjunction with the NHS. It is an NHS service, completely free at the point of entry like all NHS services.

Our service brings together a range of experienced counsellors to listen, assess and help you with your condition within your local community.

  • Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
  • Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

Please bring to the appointment any recent prescriptions and/or a list of current medications.

  • Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
  • Translation Support: If you require an interpreter, please advise us which language you require when you book your appointment.
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Attending your appointment on time helps to keep waiting times low. If you need to cancel, please give us 48 hours notice.