Please click below for some important information regarding your appointment during COVID-19.
On arrival information
When you arrive, please inform reception, and take a seat in the waiting area until you are called.
Please note that the clinic does not officially open until 8.30 am. If reception staff have not arrived, you may need to wait outside the building until this time. There is cover from the rain, but unfortunately no seating.
If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.
Please help us to keep patient waiting times low and reduce NHS costs.
If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.
In your area, Connect Health has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.
Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.
- Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
- Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.
Please bring to the appointment any recent prescriptions and/or a list of current medications.