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Wye Surgery

  • Wye Surgery, Oxenturn Road, Wye, Ashford TN25 5AY
  • 01233 884585
Key Information

Important information

Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.

Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

The ‘On arrival’ information would remain unchanged

On arrival

Please ask reception for detail and information on where in the Surgery your service will be provided.

Clinic Days

  • Tuesday, 17.00-20.00
Services

Rheumatology

Connect Health is the largest provider of Musculoskeletal Services in the country including Rheumatology care. Successful community models established elsewhere in the country helped to form this specialist model of care.

This is a unique service designed to deliver care differently, with the needs of Rheumatology patients at the forefront of our minds. As a patient of the community service, you will benefit from a number of key features including:

• Appointments close to home, with free parking and good public transport links
• A choice of venues available for your appointments
• An opportunity to attend education sessions to improve knowledge of your condition and many other aspects relating to the management of your long-term condition
• Comprehensive assessment of health risks including heart disease, stroke, and risk of breaking a bone *
• A 24hr guaranteed call back service for advice and help
• Access to a range of exercise classes designed specifically for people with arthritis
• We have a dedicated call team who will manage this from Monday – Friday between 8.30am– 5pm.
• You will be provided with a handheld record so you can record any issues, keep a check on your blood and x-ray results and it will form a useful resource of information about medication and useful facts about your condition
• Access to urgent appointments (within 48 hours)
• Work in an integrated way with your GP to ensure you receive “joined up” care **

* Patients with inflammatory arthritis have a higher risk of developing cardiovascular diseases such as heart attack and stroke. To minimise risk every patient will receive a comprehensive assessment of their health as part of the rheumatology consultation once a year. This is called an Annual Review.

**Connect Health will undertake the annual review assessment at the same time as the rheumatology consultation whenever possible. For most patients, this will take place in their own GP surgery. A small number of surgeries are not able to provide clinical space and for those patients, a range of alternatives will be offered. All information collected at this appointment will be shared with the GP to ensure that patients receive high quality, “joined up” care.

To contact the specialist team, you only need to make a phone call to 01223 603 986

Clinicians

Senior Physiotherapist

Physiotherapy is defined as “the profession that is designed to optimise human movement, performance and function”. Physiotherapists help people affected by injury, illness or disability to keep moving through exercise, movement, manual therapy, education and advice. A Senior Physiotherapist will have practiced for a number of years, completed a degree in Physiotherapy and also met standards set out under British law and regulated by the Health & Care Professions Council (HCPC).

Senior physiotherapists specialise in disorders of the musculoskeletal system. They have developed the skills required to design your exercise programme, offer appropriate manual therapy and in some cases, electrotherapy or acupuncture may be offered.

FAQs

What does ‘musculoskeletal’ mean?

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

Why have I been referred to Connect and not the NHS?

In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.

Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

What should I expect from my appointment?

Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.

If this is over the phone you may then be booked to see a physiotherapist, an Advanced Practitioner Physiotherapist (APP), a clinician with specialist orthopaedic or pain expertise or a GP with Special Interest (GPwSI).  This is to complete the assessment and decide on the best management plan for you.

Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

What if I can’t attend?

  • Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
  • Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

What if I have special requirements?

  • Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
  • Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
  • Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
  • Translation Support: If you require a translator, please advise us which language you require when you book your appointment.

What should I wear?

During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.

Do I need to bring anything with me?

Please bring to the appointment any recent prescriptions and/or a list of current medications.

Get Directions

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