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Wolsey House

  • Wolsey Rd, Hemel Hempstead HP2 4TU
  • 01442 913 356Only call this number if you have been referred by your GP
Key Information

Important information

Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.

Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

The ‘On arrival’ information would remain unchanged

On arrival

Wolsey House is located next to the Travelodge on Wolsey Road.

Clinic Days

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Services

Practice based physiotherapy

Physiotherapy for MSK conditions involves the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures to keep you moving.

It covers a number of different techniques including manipulation and mobilisation, massage, hydrotherapy, exercise programmes, electrotherapy, and in some cases acupuncture.

PhysioLine

In some cases, your GP may refer you to PhysioLine; a contact and assessment service completed over the phone by a Chartered Physiotherapist.

PhysioLine has proven to be an extremely effective way for patients to speak with a physiotherapist quickly (usually within 48 hours) and start managing their problem straightaway.  By using PhysioLine you can access specialist guidance and support, while causing as little disruption as possible to your normal routine.

Hand Therapy

Description pending.

Rheumatology

Connect Health is the largest provider of Musculoskeletal Services in the country including Rheumatology care. Successful community models established elsewhere in the country helped to form this specialist model of care.

This is a unique service designed to deliver care differently, with the needs of Rheumatology patients at the forefront of our minds. As a patient of the community service, you will benefit from a number of key features including:

• Appointments close to home, with free parking and good public transport links
• A choice of venues available for your appointments
• An opportunity to attend education sessions to improve knowledge of your condition and many other aspects relating to the management of your long-term condition
• Comprehensive assessment of health risks including heart disease, stroke, and risk of breaking a bone *
• A 24hr guaranteed call back service for advice and help
• Access to a range of exercise classes designed specifically for people with arthritis
• We have a dedicated call team who will manage this from Monday – Friday between 8.30am– 5pm.
• You will be provided with a handheld record so you can record any issues, keep a check on your blood and x-ray results and it will form a useful resource of information about medication and useful facts about your condition
• Access to urgent appointments (within 48 hours)
• Work in an integrated way with your GP to ensure you receive “joined up” care **

* Patients with inflammatory arthritis have a higher risk of developing cardiovascular diseases such as heart attack and stroke. To minimise risk every patient will receive a comprehensive assessment of their health as part of the rheumatology consultation once a year. This is called an Annual Review.

**Connect Health will undertake the annual review assessment at the same time as the rheumatology consultation whenever possible. For most patients, this will take place in their own GP surgery. A small number of surgeries are not able to provide clinical space and for those patients, a range of alternatives will be offered. All information collected at this appointment will be shared with the GP to ensure that patients receive high quality, “joined up” care.

To contact the specialist team, you only need to make a phone call to 01223 603 986

Clinical Assessment and Treatment Service (CATS)

Our Clinical Assessment and Treatment Service (CATS) is designed for people for whom physiotherapy is not appropriate. This could be for a number of reasons; it could be that their physiotherapy treatment has not been successful, or that their diagnosis is unclear and they need further, more specialist intervention. The CATS service can also order diagnostic tests, such as MRI scans or X-rays if appropriate.

Pain service

Our community pain teams are made up of medical consultants, specialist physiotherapists, clinical psychologists and nurse specialists. Everyone specialises in chronic pain and works closely as a team to support people struggling to live with this.

Unfortunately it is not always possible to cure pain but our team will help you find ways to manage your pain and lead a better quality of life. They can help you start doing more of what matters to you without making the pain worse and to manage flare ups. The team can also support you with the emotional impact of living with pain.

Group classes

In addition to 1-to-1 sessions with clinicians, patients can be seen in group setting for either Exercise Classes or for Educational Seminars (this will be specific to each location). If an Exercise Class or Educational Seminar is appropriate for your condition, your clinician will discuss this with you as a possible option for your ongoing care. Exercise Classes are run by Physiotherapists, Rehabilitation Therapists and/or Physiotherapy Assistants and with a set programme of exercises that help patients progress to gain strength, flexibility, or muscle control to enable patients to self-manage their conditions. Educational Seminars are information sessions where a Physiotherapist will provide information to a group of patients on a certain topic such as lower back pain and tips on coping and self-management.

Clinicians and patients discuss together the need for  1-to-1 treatment or whether a group setting may be more effective. A group setting can be helpful for patients to see other people with the same condition and our Exercise Classes and Educational Seminars are well rated by our patients.

Postural Stability

Description pending.

Clinicians

Senior Physiotherapist

Physiotherapy is defined as “the profession that is designed to optimise human movement, performance and function”. Physiotherapists help people affected by injury, illness or disability to keep moving through exercise, movement, manual therapy, education and advice. A Senior Physiotherapist will have practiced for a number of years, completed a degree in Physiotherapy and also met standards set out under British law and regulated by the Health & Care Professions Council (HCPC).

Senior physiotherapists specialise in disorders of the musculoskeletal system. They have developed the skills required to design your exercise programme, offer appropriate manual therapy and in some cases, electrotherapy or acupuncture may be offered.

Hand Therapist

Hand therapists are highly specialist physiotherapists or occupational therapists with a special interest in assessing and treating wrist and hand complaints. They may treat patients following injury to the hand, hand surgery and/or long term conditions, such as arthritis. As well as giving advice and exercises to help rehabilitation, other specialist treatments such as electrotherapy, swelling care, splinting, hand injections, paraffin wax therapy and scar care can also be offered. All of our Hand Therapists have completed a degree in Physiotherapy or Occupational Therapy, are a member of the British association of Hand Therapist (BAHT) and have registered with the Health and Care Professions Council (HCPC).

Consultant Rheumatologist

Description pending.

Advanced Practitioner Physiotherapists (APPs)

Advanced practitioner Physiotherapists (APPs) are Physiotherapists working at a high level of expertise who have advanced knowledge and skills in specialised clinical areas. Advanced practitioners in addition to Physiotherapists could include other professions such as Podiatrists, Occupational Therapists (OT) working in advanced practice roles with advanced knowledge and skills in their specialist area. To achieve this, an Advanced Practitioner must undergo advanced post graduate training and qualifications thorough universities and work based learning beyond their basic undergraduate degree in Physiotherapy.  Advanced Practitioner Physiotherapists, OTs and Podiatrists will work to standards as set out in British law and regulated by the Health Care & Professions Council (HCPC).

APPs specialise in a number of treatments, including:

  • Advanced rehabilitation
  • Injection therapy
  • Cognitive behavioural therapies
  • Prescribing medicines to treat MSK conditions
  • Knowledge on referrals for surgery, advanced complex medical conditions and post-surgery

Advanced Practitioner Physiotherapists in Pain (APPs)

Description pending.

Podiatrist

A Podiatrist assesses and treats conditions within the foot and can assist physiotherapy with treatment of the lower limb. A musculoskeletal podiatrist supports physiotherapy by having an understanding of how the biomechanics of the lower limb works, and through functional foot orthotics and footwear advice can help with the patient rehab when this may be indicated. A Podiatrist may also be able to help with the management of corns, advice and appropriate referral of ingrown toenails.

Pain Consultant

A Pain Consultant is a medically qualified doctor with specialist training in long-term pain management. They have in-depth knowledge of the variety and forms of pain and its physiology. They can assess patients with complex pain problems, diagnose painful conditions and have the skills to perform a range of pain procedures. They also play a pivotal role in coordinating additional care such as physiotherapy and rehabilitation programs to ensure any treatment plan is as effective as possible.

There are a number of different ways in which your Pain Consultant can help you to manage your pain. While it’s not always possible to completely eliminate pain, you will be advised on specific treatment and pain management plans that can help you regain control and enhance your quality of life. Any medication or injections will aim to moderate your pain to a point where you can be more active.

The range of treatments that may be considered includes:

  • Medication
  • Injections (depending on location of pain and likelihood of response)
  • TENS
  • Specialist pain management physiotherapy
  • Pain Management Psychology
  • Pain Management Programme
FAQs

What does ‘musculoskeletal’ mean?

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

Why have I been referred to Connect and not the NHS?

In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.

Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

What should I expect from my appointment?

Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.

If this is over the phone you may then be booked to see a physiotherapist, an Advanced Practitioner Physiotherapist (APP), a clinician with specialist orthopaedic or pain expertise or a GP with Special Interest (GPwSI).  This is to complete the assessment and decide on the best management plan for you.

Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

What if I can’t attend?

  • Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
  • Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

What if I have special requirements?

  • Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
  • Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
  • Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
  • Translation Support: If you require a translator, please advise us which language you require when you book your appointment.

What should I wear?

During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.

Do I need to bring anything with me?

Please bring to the appointment any recent prescriptions and/or a list of current medications.

What if I need Diagnostic Tests?

  • During your treatment, you may be referred for Diagnostic tests such as Blood-Samples, X-Ray, CT-Scans, MRI Scans etc.
  • You may be required to attend a walk-in clinic, or we may request the test for you.
  • Diagnostic tests may take up to 8 weeks to receive the results
  • We monitor your progress throughout the diagnostic process, so there is no need to call us earlier than 8 Weeks after you have attended your appointment.

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