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Willesden Centre for Health and Care

  • Willsden Centre for Health and Care, Robson Avenue, London, NW10 3RY
  • 020 3795 3429 Only call this number if you have been referred by your GP
Key Information

Important information

Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.

Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

The ‘On arrival’ information would remain unchanged

Clinic Days

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Services

1:1 Rehabilitation

Our 1:1 rehabilitation sessions are for patients who need to improve their flexibility and strength following injury. Set in a gym environment, our Rehab Therapists will tailor individual programme and set goals to help progress rehabilitation and show you the benefits that exercise and movement can have on your recovery.

Group classes

In addition to 1-to-1 sessions with clinicians, patients can be seen in group setting for either Exercise Classes or for Educational Seminars (this will be specific to each location). If an Exercise Class or Educational Seminar is appropriate for your condition, your clinician will discuss this with you as a possible option for your ongoing care. Exercise Classes are run by Physiotherapists, Rehabilitation Therapists and/or Physiotherapy Assistants and with a set programme of exercises that help patients progress to gain strength, flexibility, or muscle control to enable patients to self-manage their conditions. Educational Seminars are information sessions where a Physiotherapist will provide information to a group of patients on a certain topic such as lower back pain and tips on coping and self-management.

Clinicians and patients discuss together the need for  1-to-1 treatment or whether a group setting may be more effective. A group setting can be helpful for patients to see other people with the same condition and our Exercise Classes and Educational Seminars are well rated by our patients.

PhysioLine

In some cases, your GP may refer you to PhysioLine; a contact and assessment service completed over the phone by a Chartered Physiotherapist.

PhysioLine has proven to be an extremely effective way for patients to speak with a physiotherapist quickly (usually within 48 hours) and start managing their problem straightaway.  By using PhysioLine you can access specialist guidance and support, while causing as little disruption as possible to your normal routine.

Practice based physiotherapy

Physiotherapy for MSK conditions involves the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures to keep you moving.

It covers a number of different techniques including manipulation and mobilisation, massage, hydrotherapy, exercise programmes, electrotherapy, and in some cases acupuncture.

FAQs

What does ‘musculoskeletal’ mean?

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

Who is Connect?

Connect Health is one of the largest specialised independent provider of community musculoskeletal (MSK) services (including orthopaedics, pain and rheumatology) in the UK, serving over 300k NHS patients per year.

In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry. Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

Why have I been referred to Connect and not the NHS?

In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.

Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

Where do they operate from?

Our Head Office is based in Newcastle upon Tyne; however, our services operate from a number of community locations in your area including health centres, GP surgeries and gyms.

I have to ring for my next appointment, why can’t I book there and then?

In order to reduce “did not attend” (DNA) rates, patients are required to opt-in to receive treatment. This provides the patient with the freedom to book a follow up appointment if they feel it is required, and/or try their prescribed exercise plan before continuing with their treatment.

What should I expect from my appointment?

Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.

If this is over the phone you may then be booked to see a physiotherapist, an Advanced Practitioner Physiotherapist (APP), a clinician with specialist orthopaedic or pain expertise or a GP with Special Interest (GPwSI).  This is to complete the assessment and decide on the best management plan for you.

Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

What if I have special requirements?

  • Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
  • Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
  • Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
  • Translation Support: If you require a translator, please advise us which language you require when you book your appointment.

What if I can’t attend?

  • Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
  • Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

Can I get a choice of who I see and where?

Depending on the kind of treatment you require, you will be able to choose your clinician and location.

Please note: some specialised services i.e. pain therapy and injections may not be delivered at your preferred location or with your preferred clinician and may have a longer waiting time.

If I choose a surgery/health centre, how do I book in?

Please call the number on your letter to arrange an appointment or visit the contacts page of this website.

Depending on your required treatment and location, you should be seen at a surgery/health centre of your choice.

Are all services available at each GP practice?

No. Services and treatment in locations can vary, however, we endeavour to provide you with the earliest possible appointment at a convenient location in your area.

What should I wear?

During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.

Can you self-refer?

Some of our services provide patient with the option to self-refer. Your GP should be able to advise you on self-referral in your area. You can also visit the ‘Find a clinic’ section of this website for more information on self-referral within individual clinics.

Do I need to bring anything with me?

Please bring to the appointment any recent prescriptions and/or a list of current medications.

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