Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
The ‘On arrival’ information would remain unchanged
Entrance through Durham Road – Before taking a seat in the treatment waiting room, you will need to report to the main reception on the first floor. Once registered, please return to the ground floor waiting room and wait for your name to be called.
Entrance through the Fell Tower car park – Upon arrival, please report to the main reception. Once registered, you will be asked to take a seat in the ground floor waiting room and wait for your name to be called.
A lift is available if required.
Please note that clinic days at this venue rotate regularly to provide a wider choice for our patients.