Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
The ‘On arrival’ information would remain unchanged
Check in at the reception desk on the right hand side. Give your name and state the clinic that you are booked into (MSK CATS). They will direct you main stairs (there is a lift available if required) and up to the first floor. Once you have reached the first floor, walk along the corridor and follow signs for Dental/Physiotherapy/MSK. Go through the double doors and take a seat in the waiting area. There is a reception desk in this waiting area, however this is for dental patients only.
When the clinician is ready, they will come and collect you from the waiting area and escort you to the treatment room.
Please note: If you are late for your appointment, please make this known at reception or knock on one of the clinic rooms if there is no receptionist available.
Please note that clinic days at this venue rotate regularly to provide a wider choice for our patients.