Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.
The ‘On arrival’ information would remain unchanged
Please allow extra time for parking as the multi-storey car park can get quite full.
A car park barrier and payment system operates at Basildon Hospital. Please click here for further information - http://www.basildonandthurrock.nhs.uk/component/content/article?id=49:..)
Enter the building via the outpatient department doors, turn right and walk down the corridor. The physiotherapy department is located straight ahead through the double doors.
Check in at the Connect MSK reception desk and take a seat in the waiting area. Please note there is no reception cover on Friday's, please just take a seat and your clinician will collect you from the waiting area and escort you to the treatment room when they are ready.
If you have been waiting longer than 15 minutes past your booked appointment time, please contact 01268 904 102.
If you arrive more than 5 minutes late for your appointment you may not be seen