Skip to main content
Menu

Find a Clinic

Basildon University Hospital

  • Basildon Essex SS16 5NL
  • 01268 904 102Only call this number if you have been referred by your GP
Key Information

Important information

Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.

Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

The ‘On arrival’ information would remain unchanged

On arrival

Please allow extra time for parking as the multi-storey car park can get quite full.
A car park barrier and payment system operates at Basildon Hospital. Please click here for further information - http://www.basildonandthurrock.nhs.uk/component/content/article?id=49:..)

Enter the building via the outpatient department doors, turn right and walk down the corridor. The physiotherapy department is located straight ahead through the double doors.

Check in at the Connect MSK reception desk and take a seat in the waiting area. Please note there is no reception cover on Friday's, please just take a seat and your clinician will collect you from the waiting area and escort you to the treatment room when they are ready.

If you have been waiting longer than 15 minutes past your booked appointment time, please contact 01268 904 102.

If you arrive more than 5 minutes late for your appointment you may not be seen

Clinic Days

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Services

Practice based physiotherapy

Physiotherapy for MSK conditions involves the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures to keep you moving.

It covers a number of different techniques including manipulation and mobilisation, massage, hydrotherapy, exercise programmes, electrotherapy, and in some cases acupuncture.

Hydrotherapy

Our hydrotherapy sessions involve exercises in water for patients who, for various reasons, find it difficult to exercise on dry land. The warmth and buoyancy of the water make it easier to move and exercise painful joints and muscles. During these sessions there will be up to 3 people in the pool at any one time and sessions last for 30 minutes. The Hydrotherapist will be in the pool alongside you giving you help and advice.

If you are beginning your rehabilitation after injury and are not able to fully weightbear then exercising in water may be an option to start you off on the road to recovery and you will be able to transfer to one of our gym based classes. Your physiotherapist will advise what the best option for you is.

If you have a long term condition, the sessions teach you the exercises that are suitable for you to maintain your flexibility, strength and functional level in the longer term. At the end of the introductory course you will be given a list of local pools that are warmer than normal swimming pool temperatures: prices and conditions of use vary.

Group classes

In addition to 1-to-1 sessions with clinicians, patients can be seen in group setting for either Exercise Classes or for Educational Seminars (this will be specific to each location). If an Exercise Class or Educational Seminar is appropriate for your condition, your clinician will discuss this with you as a possible option for your ongoing care. Exercise Classes are run by Physiotherapists, Rehabilitation Therapists and/or Physiotherapy Assistants and with a set programme of exercises that help patients progress to gain strength, flexibility, or muscle control to enable patients to self-manage their conditions. Educational Seminars are information sessions where a Physiotherapist will provide information to a group of patients on a certain topic such as lower back pain and tips on coping and self-management.

Clinicians and patients discuss together the need for  1-to-1 treatment or whether a group setting may be more effective. A group setting can be helpful for patients to see other people with the same condition and our Exercise Classes and Educational Seminars are well rated by our patients.

Rheumatology

Description pending.

1:1 Rehabilitation

Our 1:1 rehabilitation sessions are for patients who need to improve their flexibility and strength following injury. Set in a gym environment, our Rehab Therapists will tailor individual programme and set goals to help progress rehabilitation and show you the benefits that exercise and movement can have on your recovery.

Clinicians

Advanced Practitioner Physiotherapists (APPs)

Advanced practitioner Physiotherapists (APPs) are Physiotherapists working at a high level of expertise who have advanced knowledge and skills in specialised clinical areas. Advanced practitioners in addition to Physiotherapists could include other professions such as Podiatrists, Occupational Therapists (OT) working in advanced practice roles with advanced knowledge and skills in their specialist area. To achieve this, an Advanced Practitioner must undergo advanced post graduate training and qualifications thorough universities and work based learning beyond their basic undergraduate degree in Physiotherapy.  Advanced Practitioner Physiotherapists, OTs and Podiatrists will work to standards as set out in British law and regulated by the Health Care & Professions Council (HCPC).

APPs specialise in a number of treatments, including:

  • Advanced rehabilitation
  • Injection therapy
  • Cognitive behavioural therapies
  • Prescribing medicines to treat MSK conditions
  • Knowledge on referrals for surgery, advanced complex medical conditions and post-surgery

Senior Physiotherapist

Physiotherapy is defined as “the profession that is designed to optimise human movement, performance and function”. Physiotherapists help people affected by injury, illness or disability to keep moving through exercise, movement, manual therapy, education and advice. A Senior Physiotherapist will have practiced for a number of years, completed a degree in Physiotherapy and also met standards set out under British law and regulated by the Health & Care Professions Council (HCPC).

Senior physiotherapists specialise in disorders of the musculoskeletal system. They have developed the skills required to design your exercise programme, offer appropriate manual therapy and in some cases, electrotherapy or acupuncture may be offered.

Consultant Rheumatologist

Description pending.

Rehabilitation Therapist

Rehabilitation Therapists support the provision of physiotherapy services in an NHS and gym environment. Rehabilitation Therapists will prescribe, teach and monitor individual exercise programmes where delegated by a healthcare professional.

They will re-assess, progress and establish exercise care plans inclusive of the use of the following clinical techniques:

  • Exercise therapy
  • Massage therapy
  • Strapping/taping skills
  • Hot/cold therapies
  • Electrotherapy – USS
FAQs

What does ‘musculoskeletal’ mean?

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

Why have I been referred to Connect and not the NHS?

In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.

Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

What should I expect from my appointment?

Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.

If this is over the phone you may then be booked to see a physiotherapist, an Advanced Practitioner Physiotherapist (APP), a clinician with specialist orthopaedic or pain expertise or a GP with Special Interest (GPwSI).  This is to complete the assessment and decide on the best management plan for you.

Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

What if I can’t attend?

  • Keep us informed: If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment, so it can be offered to someone else. This keeps patient waiting times low and helps to reduce NHS costs. If you do not give us sufficient notice, you may be discharged from this service.
  • Don’t be a DNA: If you Do Not Attend (DNA) or you are late to your appointment without notifying us, you may be discharged from this service.

What if I have special requirements?

  • Patients under 18: If the Patient is under 18, then please advise us when you book their appointment, as some of our services may only be available to Adults.
  • Patients with additional needs: If the Patient is vulnerable, or has a disability, or mobility problems, then please advise us when you book their appointment.
  • Transport: If you require hospital transport, please advise us when you book your appointment. Please note that transportation is not provided with some Hospitals.
  • Translation Support: If you require a translator, please advise us which language you require when you book your appointment.

What should I wear?

During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.

Do I need to bring anything with me?

Please bring to the appointment any recent prescriptions and/or a list of current medications.

What if I need Diagnostic Tests?

  • During your treatment, you may be referred for Diagnostic tests such as Blood-Samples, X-Ray, CT-Scans, MRI Scans etc.
  • You may be required to attend a walk-in clinic, or we may request the test for you.
  • Diagnostic tests may take up to 8 weeks to receive the results
  • We monitor your progress throughout the diagnostic process, so there is no need to call us earlier than 8 Weeks after you have attended your appointment.

Get Directions

Enter your postcode below to get directions to this clinic.

Find another clinic

Croydon

0207 052 1659

Click here for Croydon patient guide

Hammersmith and Fulham

02037 953 426

Click here for Hammersmith and Fulham patient guide
Back to top