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Team Manager (HEOF083)

Reference: HEOF083 / Region: Newcastle upon Tyne, North East

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Connect have two exciting opportunities to join our Referral Management Centre (RMC) as a Team Manager. Our RMC is the first point of contact for our patients and coordinates our referral process for our NHS contracts.  You would be joining the RMC at an exciting time as we focus on productivity, delivering our patient care initiatives and preparing ourselves for the future.  We are looking for inspirational leaders, who place coaching and people development at the heart of all they do.

We are changing our operational model and so this is a time of transition for us.  It follows that you should be comfortable with complex information and getting involved in the detail, whilst having a strategic approach to all that you do.

You will be responsible for a specified business stream and driving the performance of approximately 15 Patient Care Advisors whilst empowering them to provide the best possible service. As a Team Manger you will monitor and ensure the achievement of the team’s operational performance KPI’s, continuous improvement and personal development. You will use data to drive performance and develop excellent working relationships with Service Managers across the business. As a proven leader you will coach and instil a high-performance culture.

Who we’re looking for

You’ll be a passionate person with a strong operational background and understanding of omi-channel environments. You will be experience in working with numerical data and have the ability to interpret it accordingly to take necessary action.  You’ll be a credible leader who can influence and inspire others and will be able to demonstrate our values – Dynamic, Pioneering, Person Centered and Quality.


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