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Service Transition Manager (HEOF067)

Reference: HEOF067 / Region:

About the role 

Connect are now looking for a well-organised and conscientious Service Transition Manager to lead and manage the transition of new services from mobilisation to live operation. In addition to work related to the mobilisation of new services, the role of the Service Transition Manager also involves leading on service development, including the identification, design and delivery of improvements and innovations within existing services. This is a national role, which is likely to involve periods of significant travel.

The Service Transition Manager will be expected to provide consistent and dedicated support to new service mobilisations (primarily within our Community Services business). This will involve leading day to day activities and working ‘on-site’ during the early period of operation (a period of weeks to months depending on the specific circumstances and needs of the service).  You will be required to lead on and coordinate activities to engage newly joining colleagues, particularly clinicians, ensuring that they understand and are able to deliver services to the Connect model.

As well as contributing to the on-going identification, assessment and design of service improvements or new services. You will be required to liaise with colleagues across Connect to support the continual improvement and development of services, actively report on progress, risks and issues in relation to their work, and to ensure effective communication with all key stakeholders of their work.

Adhering to all relevant company policies, procedures and standards alongside Identifying opportunities for the growth of new and existing services is a major aspect of this role.

Who we’re looking for

The role of Service Transition Manager is key to ensuring the successful transition of new services into ‘live operation’ and the continual development of the way Connect delivers its services. Hence successful delivery in this role will require an individual with strong leadership and communication skills and someone who has the ability to quickly build rapport and has confidence in working with a broad group of stakeholders. This will be a fast-paced role so the candidate must be driven, with the willingness to be flexible, both in terms of the requirements of the job and approaches used.

The complex nature of the role means that good organisation, prioritisation and planning skills are essential, as well as being comfortable to work in a changing and sometimes ambiguous environment. Good judgment and the ability to make recommendations and decisions drawing upon clinical, operational and commercial perspectives are also required. You will have a flair for innovation and continuous improvement driven by a passion for market leading MSK services.

Please note that the successful candidate will need to undergo an Enhanced Check including barring lists under the Disclosure and Barring Service paid for by Connect

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