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Service Manager (HF002)

Reference: HF002 / Region: Hammersmith and Fulham, South

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Connect Health is the largest specialised independent provider of community musculoskeletal (MSK) services (including Pain and Rheumatology) in the UK, serving over 250k NHS patients per year.

If we don’t consider our key stakeholders, patients, tax payers and our colleagues, when making decisions then we have failed’ – Andrew Walton Exec Chair

We are dedicated in delivering the highest level of patient care, in the most efficient and cost-effective way, with re-investment to ensure services are sustainable.

The service

Our Hammersmith and Fulham iMSK service has been operational for 3 years. We deliver:

  • Physiotherapy; with a focus on patient activation, rehabilitation and self-care/management
  • Clinical Assessment and Triage (CATs); advanced practice clinicians providing a triage and/or treat service for more complex MSK presentation. Full access to diagnostic tests, injection therapy and ultrasonography
  • Pain Management; A consultant-led and psychologically-informed MDT pain service based in the community
  • Rheumatology; A Consultant-led service assessing and managing less complex presentations in the community setting

The service has been very successful; consistently meeting commissioned KPI’s and activity plans, developing in its early years to include the Pain Management and Rheumatology elements and being subject of a CCG approved case study.

The Team

There is wide mix of clinical and administrative staff in the service. We employ approximately 25 team members and work in partnership with both Chelsea and Westminster Trust and Imperial NHS Trust to deliver the pain and rheumatology services, respectively. They are a high performing team with 83% stating that Connect is a “great place to work” in our most recent staff survey.

There is an established Team Lead and Clinical Lead structure that supports the team and service manager in ensuring the quality, safety, effectiveness and efficiency of our service delivery is optimised.

The Opportunity

Connect Health has experienced growth and expansion in late 2018 with successful bids for services in Croydon and Brent. As such and following a recruitment process the service manager from our H&F service has been promoted in to a new role of Senior Service Manager over-seeing delivery of multiple services. As such there is an opportunity for someone who shares our passion and values to come into this high-performing and successful service. The challenge, and what we are looking for, is someone who believes they can take our service to the next level. Someone who is people-centred and with experience of motivating teams to live and breathe a philosophy of quality improvement.

You’ll be a people manager with a track record of delivering results, particularly in a healthcare/NHS related role. You’ll be an excellent communicator and an assertive decision maker who is passionate about delivering and maintaining high standards of clinical care and service delivery.

Experience of working with CCG’s and Acute Trusts is advantageous. The changing nature of health care systems in London lends itself to the right person having an awareness of MSK service transformation at a more strategic level. The role will promote the importance of partnership working with other providers and commissioners.

We’re looking for you to have demonstrable experience of the ability to attract, develop and retain an engaged team. Having a clinical background or current clinical competency is an advantage but not essential. You will have a strong commercial focus and commitment to delivering on KPIs and financial performance targets. This is a pro-active position and you’ll need to achieve against a backdrop of a changing work environment and commercial pressures.

What you can expect from us

The successful candidate will join our regional management team currently consisting of:

– 8 Service Managers

– 3 Senior Service Managers

– 1 Consultant Physiotherapist

– 9 Clinical Leads

– 1 Deputy Director of NHS services

We are a pro-active team that lead our MSK services with support from Head Office functions. In our last staff survey 85% of the above regional leaders rated Connect as “a great place to work” given you strong indication of the positive and energetic team you could be joining if successful.

We place a focus on development of our leaders and mangers with all attending internal and/or external leadership development courses alongside company away days and role-specific training i.e. Finance for non-financial managers.

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