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Head of Patient Engagement (HEOF087)

Reference: HEOF087 / Region: Newcastle upon Tyne, North East

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Connect Health is the largest specialised independent provider of community musculoskeletal (MSK) services in the UK, serving over 250k NHS patients per year and 75 businesses. Our Pain Services provide specialist input for people with complex chronic pain presentations  

‘If we don’t consider our key stakeholders, patients, tax payers and our colleagues, when making decisions then we have failed’ – Andrew Walton Exec Chair 

We are dedicated in delivering the highest level of patient care, in the most efficient and cost-effective way, with re-investment to ensure services are sustainable.  

We’ve now got an exciting new opportunity to join our leadership team as Head of Patient Engagement. 

Reporting into our Operations Director, you’ll take the lead on patient engagement channels. Your responsibilities will include ensuring our service to patients reflects their needs and puts them at the forefront of what we do. As a representative of Connect you will attend patient forums and build relationships with other organisations to enhance patient engagement. This will feed into the development of external patient facing communications and the advice you provide to our clinical leadership regarding patient experience and contribute toward its continual improvement and evolvement.  

Who we’re looking for 

You’ll be passionate and committed to delivering fantastic standards in patient engagement and have a great track record of doing so in a commercial environment.  With experience of health and care services you will understand the pressures impacting patients and providers. You’ll be a credible leader who can influence and inspire others and will be able to demonstrate our values – Dynamic, Pioneering, Person Centred and Quality.

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