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Connect and the NHS

Connect sees more patients with MSK problems than any other NHS provider in the UK. Our
patient-centred care pathways mean that people see the right clinician, at the right time, in a
community-based location that is convenient for them.

Reasons to choose Connect

Using our specialist knowledge, we can work alongside you to shape, mobilise and deliver your service.

What we do

We offer a wide range of musculoskeletal services, delivered in accessible, community locations including GP surgeries, health centres and clinics.


Our community-based physiotherapy services bring care closer to home for those who need it. Based at community locations, our musculoskeletal specialists can diagnose, assess and treat conditions relating to muscles, tendons, ligaments, bones, spinal discs, nerves and other structures.

Techniques can include exercise programmes and/or groups, hydrotherapy, manual therapy and acupuncture .

Clinical Assessment Treatment Service (CATS)

Our Clinical Assessment and Treatment Service (CATS) is designed for people for whom physiotherapy is not appropriate. This could be for a number of reasons; it could be that their current treatment has not resolved the symptoms, or that their diagnosis is unclear and they need further, more specialist intervention. The CATS service can also order diagnostic tests, such as MRI scans or X-rays if appropriate.

Specialist Pain Services

Our community pain teams can be made up of clinicians such as medical consultants, specialist physiotherapists, clinical psychologists and nurse specialists. Everyone specialises in chronic pain and works closely as a team to support people struggling to live with their symptoms.

The aim of the service is to optimise your quality of life by helping you find ways to manage your pain. They can help you start doing more of what matters to you without making the pain worse and help you to manage flare ups. The team can also support you with the emotional impact of living with pain.

Rheumatology & Orthopaedics

We create and maintain relationships with third party providers, often a local Foundation Trust or Hospital, to give our patients access to both rheumatology and orthopaedic consultants in community locations, wherever necessary.

By sourcing this valuable time, it allows us to manage the patients whole pathway of care, leading to a smoother journey and a more efficient episode of care.


Dr Guy Pilkington, GP Chair for Newcastle Gateshead CCG

“The pilot service that we have been running has been a great success. Popular with patients and with GPs, the service has shown to be responsive, of high quality and cost effective. The rapid community-based physiotherapy response has been highly valued, as has the expanded Intermediate CATS service using extended scope physiotherapists, secondary care consultants and a Sports and Exercise Medicine (SEM) consultant. The inclusion of secondary care consultants has helped to fully integrate the pathway. The collaborative working of these specialists in community settings has been a major achievement and the SEM consultant has been central in building these arrangements”

Read the full case study

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