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Richford Gate Medical Centre

  • Lower Ground Floor, Richford Street Hammersmith, W6 7HY
  • 0203 795 3426You can call the MSK service directly, without having to see your GP
Key Information

Important information

Help us keep waiting times low by coming to your appointment on time or giving us 48 hours' notice by calling us on the number shown above if you need to cancel. If you miss your appointment or do not give sufficient notice you may be discharged from the service.

On arrival

When you enter the building, check in at the reception desk and take a seat in the waiting area. When the clinician is ready, they will come and collect you from the waiting area and escort you to the treatment room.

Please note: when checking in, please inform the receptionist that you are there for a physiotherapy appointment.

Clinic Days

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Services

Practice based physiotherapy

Physiotherapy for MSK conditions involves the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures to keep you moving.

It covers a number of different techniques including manipulation and mobilisation, massage, hydrotherapy, exercise programmes, electrotherapy, and in some cases acupuncture.

Clinicians

Senior Physiotherapist

Physiotherapy is defined as “the profession that is designed to optimise human movement, performance and function”. Physiotherapists help people affected by injury, illness or disability to keep moving through exercise, movement, manual therapy, education and advice. A Senior Physiotherapist will have practiced for a number of years, completed a degree in Physiotherapy and also met standards set out under British law and regulated by the Health & Care Professions Council (HCPC).

Senior physiotherapists specialise in disorders of the musculoskeletal system. They have developed the skills required to design your exercise programme, offer appropriate manual therapy and in some cases, electrotherapy or acupuncture may be offered.

FAQs

What does ‘musculoskeletal’ mean?

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

Why have I been referred to Connect and not the NHS?

In your area, Connect has been contracted to provide the MSK service. on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services. Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

What should I expect from my appointment?

Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.
If this is over the phone you may then be booked to see a physiotherapist, an osteopath, or a clinician with specialist orthopaedic or pain expertise.  This is to complete the assessment and decide on the best management plan for you.
Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

What if I have special requirements?

If you require any assistance with special requirements (e.g. a translator or patient literature in different languages or formats) please contact the service using the number on your appointment letter to discuss your needs.

What if I can’t attend?

If you need to change or cancel your appointment please call the number on your letter at least 48 hours prior to your appointment. If you do not attend your appointment without notifying us in advance you may be discharged from this service.
If you are late for your appointment, it may be rescheduled for another time.

What should I wear?

During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.

Do I need to bring anything with me?

Please bring to the appointment any recent prescriptions and/or a list of current medications.

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