Skip to main content
Menu

Find a Clinic

Physiotherapy Advice Line

  • 45 Apex Business Village Cramlington Northumberland NE23 7BF
  • 0164 291 7120Only call this number if you have been referred by your GP
Key Information

Important information

Help us keep waiting times low by coming to your appointment on time or giving us 48 hours' notice by calling us on the number shown above if you need to cancel. If you miss your appointment or do not give sufficient notice you may be discharged from the service.

Clinic Days

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
Services

Physiotherapy advice line

In some cases, your GP may refer you to our Physiotherapy Advice Line; a contact and assessment service completed over the phone by a Chartered Physiotherapist.

Our Physiotherapy Advice Line has proven to be an extremely effective way for patients to speak with a physiotherapist quickly (usually within 48 hours) and start managing their problem straightaway.  By using our service you can access specialist guidance and support, while causing as little disruption as possible to your normal routine.

FAQs

What does ‘musculoskeletal’ mean?

The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.

Why have I been referred to Connect and not the NHS?

In your area, Connect has been contracted to provide the MSK service. on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services. Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.

What should I expect from my appointment?

Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.
If this is over the phone you may then be booked to see a physiotherapist, an osteopath, or a clinician with specialist orthopaedic or pain expertise.  This is to complete the assessment and decide on the best management plan for you.
Your treatment plan will be discussed with you and may include a variety of  treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.

What if I can’t attend?

If you need to change or cancel your appointment please call the number on your letter at least 48 hours prior to your appointment. If you do not attend your appointment without notifying us in advance you may be discharged from this service.
If you are late for your appointment, it may be rescheduled for another time.

What if I have special requirements?

If you require any assistance with special requirements (e.g. a translator or patient literature in different languages or formats) please contact the service using the number on your appointment letter to discuss your needs.

Get Directions

Enter your postcode below to get directions to this clinic.

Find another clinic

Blyth Valley

Darlington

Gateshead

Morpeth

Newcastle

North Tyneside

South Tees

South Tyneside

Back to top